OEM CUSTOMER SERVICE SPECIALIST
For over 53 years, New-Line Hose & Fittings has proudly lived by one simple philosophy: "Keep our Customers Moving." It's more than a tagline—it's the foundation of who we are and what we do.
As a Canadian distributors of industrial and commercial hose and fittings, we've built our success through exceptional customer service, technical expertise, and an incredible team of people who are passionate about what they do. With locations across Western Canada and continued growth year after year, there's never been a better time to join New-Line.
At New-Line, we invest in our people. From interactive training programs and cutting-edge technology to career development opportunities and employee recognition programs, we are committed to helping our team members build rewarding and long-lasting careers. We celebrate success, promote from within whenever possible, and provide the tools and support needed to grow professionally and personally.
Learn more about us at www.new-line.com.
THE OPPORTUNITY
We're growing! New-Line is currently looking for a full-time OEM Customer Service Specialist to join our Inside Sales team.
This role is ideal for someone who enjoys building strong customer relationships, managing multiple priorities, and working collaboratively across departments to deliver exceptional service. You'll become a trusted partner for our OEM (Original Equipment Manufacturer) customers by ensuring their orders are processed accurately, inventory levels are monitored, and their business needs are met every step of the way.
Working closely with our Senior Product Specialists and OEM Specialists, you'll play a key role in supporting strategic customer accounts and contributing to the continued growth of our OEM business.
If you're highly organized, customer-focused, and eager to grow your technical and industry knowledge, we'd love to hear from you.
WHAT YOU'LL BE DOING
In this role, you'll help keep our customers moving by:
- Providing exceptional customer service to OEM customers through phone and email interactions
- Building and maintaining strong customer relationships that encourage repeat business and long-term partnerships
- Handling incoming OEM customer inquiries and identifying opportunities to add value through upselling and proactive support
- Processing OEM customer orders accurately and efficiently
- Managing maintenance-based orders and ensuring customer satisfaction upon delivery
- Monitoring inventory levels and processing inventory alerts when required
- Researching product availability and expediting customer orders when necessary
- Working closely with Senior Product Specialists and OEM Specialists to support customer needs and strategic initiatives
- Referring technical inquiries to the appropriate Account Manager or Technical Sales representative with accurate and detailed information
- Maintaining accurate customer files and documentation
- Collaborating with Purchasing, Warehouse, Sales, and other departments to ensure customers receive industry-leading service
- Supporting Vendor Managed Inventory (VMI) programs and participating in sales-related projects as required
- Identifying opportunities to improve operational efficiencies and enhance the customer experience
WHAT YOU'LL BRING
We're looking for someone who:
- Is personable, professional, and genuinely enjoys helping customers
- Has excellent verbal and written communication skills, including professional phone and email etiquette
- Is highly organized and possesses exceptional attention to detail and accuracy
- Thrives in a fast-paced environment and can effectively manage multiple priorities
- Has strong problem-solving skills and enjoys finding creative solutions
- Is mathematically inclined and comfortable working with pricing, discounts, taxes, and quotations
- Has experience using Microsoft Office applications and can quickly learn new software systems (experience with Sage 300 is considered an asset)
- Demonstrates strong time management skills and takes pride in delivering accurate work
- Is committed to continuous learning and professional development
- Works collaboratively and is always willing to support teammates and other departments when needed
- Is customer-focused and committed to providing an exceptional customer experience every day
Experience in industrial distribution, OEM customer support, inventory management, or inside sales is considered an asset. Industry knowledge of industrial products, hose and fittings, and competitive products is also an asset—but we are happy to train motivated individuals who are eager to learn and grow with us.
WHY JOIN NEW-LINE?
At New-Line, we believe our people are our greatest asset. We offer more than just a job—we offer a career with opportunities to learn, grow, and succeed.
What We Offer:
- Competitive compensation, including bonus and incentive opportunities
- Comprehensive benefits package including:
- RRSP matching program
- Extended Health and Dental coverage
- Vision care
- Educational reimbursement program
- Fitness credits
- Tenure bonuses that celebrate your years of service
- Employee recognition programs and prize opportunities
- Company-sponsored social events, BBQs, lunches, and team outings
- Extensive on-the-job training and cross-training opportunities
- Career advancement opportunities across our growing organization
- A supportive, safety-focused workplace with exceptional teammates and leadership
- The opportunity to become a Subject Matter Expert in a unique and highly technical industry
BUILD YOUR CAREER WITH US
If you're looking for a stable, reputable organization that values its people and provides real opportunities for growth and development, we'd love to hear from you.
At New-Line, you'll join a team that works hard, supports one another, celebrates success, and takes pride in delivering outstanding service to our customers every day.
New-Line Hose & Fittings is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Come build your career with us—and help us Keep our Customers Moving.
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Work Location: In person
