Customer Service Representative / Front Counter Sales
Carson's Pizzeria is looking for an energetic, outgoing, and customer-focused team member to join our front counter team.
This position is much more than answering phones and taking orders. You are the first impression of Carson's Pizzeria and play a key role in creating an outstanding customer experience while helping customers find the best meal for their needs.
If you enjoy talking with people, thrive in a fast-paced environment, and naturally recommend products without being pushy, we'd love to meet you.
Responsibilities
- Greet every customer with a friendly, welcoming attitude.
- Answer phones and accurately enter customer orders.
- Process walk-in, phone, and online pickup orders.
- Recommend menu items, combo meals, desserts, drinks, and current promotions to increase order value.
- Ensure every order is accurate before it leaves the store.
- Communicate clearly with the kitchen team to minimize mistakes.
- Maintain a clean, organized, and professional front counter.
- Restock beverages, sauces, menus, and customer supplies.
- Handle customer concerns professionally and confidently.
- Help create an exceptional customer experience every visit.
Qualifications
We're looking for someone who is:
- Friendly and genuinely enjoys working with people.
- Confident speaking with customers in person and over the phone.
- Comfortable recommending products and upselling.
- Detail-oriented with excellent order accuracy.
- Able to multitask during busy periods.
- Reliable and punctual.
- Available evenings and weekends.
Restaurant or customer service experience is preferred but not required. We are happy to train the right person with the right attitude.
What We Offer
- Competitive wages based on experience.
- Flexible scheduling.
- Employee meal discounts.
- Positive, team-oriented work environment.
- Opportunity to grow with one of Niagara's fastest-growing independent pizzerias.
Pay: $18.00-$21.00 per hour
Benefits:
- Company events
- On-site parking
- Store discount
Application question(s):
- Do you have previous customer service experience?
Yes or No
- Have you worked in a restaurant or food service environment?
Yes or No
- Are you comfortable recommending additional menu items to customers to improve their dining experience?
Yes or No
- Are you available evenings and weekends?
Yes or No
- Which is more important to you?
Speed
Accuracy
Both Equally
- Describe a time you turned an unhappy customer into a happy one?
Work Location: In person
