Job Overview
We are seeking a dedicated and customer-focused Service Writer to join our automotive service team. The ideal candidate will serve as the primary point of contact for customers, accurately documenting vehicle issues, recommending necessary repairs, and ensuring a smooth communication flow between customers and technicians. This role is essential in delivering exceptional customer service while supporting the shops sales and service goals. Experience in dealership or mechanic environments, along with strong mechanical knowledge, will be highly valued.
Duties
- Greet customers promptly and professionally upon arrival, establishing a welcoming atmosphere.
- Listen carefully to customer concerns and accurately document vehicle issues for technicians.
- Explain repair recommendations clearly and effectively, ensuring customer understanding.
- Upsell additional services or repairs when appropriate to maximize customer satisfaction and dealership revenue.
- Handle cash transactions accurately and process payments efficiently.
- Maintain detailed records of service orders, repairs performed, and customer interactions.
- Coordinate with technicians to prioritize repairs and ensure timely completion of work.
- Follow up with customers post-service to ensure satisfaction and address any further needs.
- Assist in maintaining a clean and organized service department environment.
Experience
- Previous experience in a dealership or automotive repair environment is preferred.
- Strong mechanical knowledge or mechanic experience is highly advantageous.
- Proven customer service skills with the ability to communicate technical information effectively to clients.
- Experience in sales or upselling services/products is a plus.
- Familiarity with cash handling procedures and point-of-sale systems.
This role offers an opportunity to work in a dynamic automotive setting where technical knowledge combined with excellent customer service skills can lead to professional growth. The successful candidate will be detail-oriented, personable, and capable of managing multiple tasks efficiently while providing outstanding support to both customers and the service team.
Pay: From $25.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
