Quality Inn & Suites Niagara Falls, proudly operating under the Choice Hotels International brand, is seeking a friendly, professional, and guest-focused Front Desk Associate to join our team.
As the first point of contact for our guests, you will play an important role in creating a welcoming experience by providing exceptional customer service and ensuring smooth front desk operations. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced hotel environment.
Responsibilities:
- Welcome guests with a warm and professional attitude.
- Complete guest check-in and check-out procedures accurately and efficiently.
- Manage reservations, cancellations, modifications, and room assignments.
- Process payments and maintain accurate guest records.
- Answer phone calls and respond to guest inquiries promptly.
- Provide information about hotel services, amenities, and local attractions.
- Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
- Maintain a clean, organized, and professional front desk area.
- Complete daily front office reports and administrative tasks as required.
Qualifications:
- Minimum 1 years of hotel front desk or night audit experience required.
- Previous experience with Choice Hotels International properties is highly preferred.
- Experience using Choice Advantage PMS is considered an asset.
- Diploma or Degree in Hotel Management, Hospitality Management, Tourism Management, or a related field is preferred.
- Strong communication, customer service, and problem-solving skills.
- Excellent organizational skills with attention to detail and accuracy.
- Proficiency in computers, data entry, and hotel management software.
- Ability to work independently with minimal supervision.
- Reliable, punctual, professional, and guest-focused.
If you are passionate about hospitality and enjoy creating exceptional guest experiences, we encourage you to apply and become part of the Quality Inn & Suites Niagara Falls team.
Job Types: Full-time, Part-time
Pay: From $17.60 per hour
Benefits:
- Flexible schedule
- On-site parking
Application question(s):
- Are you looking for full-time employment or part-time employment?
- Have you previously worked at a hotel operating under any Choice Hotels International brand? If yes, please provide the hotel name and location.
- Do you have experience using Choice Advantage Property Management System (PMS)?
Experience:
- Hotel Front Desk: 1 year (required)
Work Location: In person
