ESSENTIAL DUTIES
(Includes the following. Other duties may be assigned.)
- Establishes and maintains an efficient repair system.
- Organizes the shop work schedule in such a way as to maximize productivity, in accordance with dealership policy.
- Establishes and verifies priorities for all returns to the shop, to ensure that they are given immediate and appropriate attention.
- Ensures that each work order is fully and appropriately documented with the complaint, the cause and the corrective action, as well as the time required for each operation.
- Frequently checks how the work is progressing and notifies the technical advisor and/or the customer of any change in the estimated time needed for completion of the work or the cost indicated in the estimate.
- Maintains professional contacts with after-sales customers and adheres to deadlines.
- Keeps a detailed and up to date log of the repairs.
- Prepares estimates as necessary.
- Examines the paper copies of the work orders handed in by the technicians, to ensure that the work described has been performed and that the work orders have been correctly completed.
- Opens and closes work orders.
- Ensures that the technicians comply with the warranty conditions.
- Ensure that the shop is clean and tidy.
- Prepares a list of equipment, supplies and repairs needed by the after-sales department and checks it with his/her manager.
- Coordinates needs for parts with the parts department; contacts customers who have ordered special parts as soon as the parts come in, in order to arrange appointments.
- Reports any frequent shortages to the parts and after-sales department managers, so that the situation can be corrected.
- Keeps abreast of federal and provincial regulations and municipal bylaws, such as those governing the removal of hazardous waste, etc, understands and observes them.
- Sees to the cleanliness of the work area.
- Maintains a professional appearance.
- Perform other tasks, based on management requirements and instructions.
SUPERVISORY RESPONSIBILITIES
Directly supervises employees in the Service Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION / EXPERIENCE
High School Diploma and experience as a licensed automotive technician.
OTHER ATTRIBUTES
Ability to address and resolve customer and/or employee concerns in an equitable, ethical and fair manner. Excellent time management skills and ability to effectively present information to staff. Ability to adapt and change as the demands of the position evolve, strives for continuous improvement in performance of oneself and others and is an effective team leader.
CERTIFICATES, LICENSES, REGISTRATIONS
Class A License; Valid Ontario Driver’s License; Occupational Health and Safety Certificates level 1 & 2
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
Ability to commute/relocate:
- Unionville, ON L3R 1L4: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
