ABOUT OUR COMPANY
For over 60 years, The ECCO Group™ has experienced consistent expansion, with our manufacturing sector dominating the sheet metal HVAC market in Western Canada. Our ECCO Supply™ division offers comprehensive wholesale distribution services for Heating, Ventilation, and Air Conditioning (HVAC) supplies and equipment. With sales branches situated in manufacturing and distribution hubs across Western and Central Canada, we are now extending our team into the United States. We are seeking individuals who are enthusiastic about enhancing customer satisfaction and fostering substantial market expansion to join our organization as we continue to grow.
ABOUT THE POSITION
6 Month Contract Role
This Administrative Associate will be instrumental as being the person our customers will be greeting whether it be in person or over the phone. This person will be responsible for guiding customers to the right person for the services they require. Be it accounts payables, sales desk, residential, commercial or industrial HVAC support and pricing. The role will be doing data entry throughout the day. Adding critical information to the enterprise resource management software. Doing so with a high degree of quality, minimizing errors and omissions for accurate reporting and customer satisfaction.
If you want to work in an exciting and dynamic environment, we encourage you to apply for this opportunity today!
KEY RESPONSIBILITIES
- Maintain a high level of professionalism with clients as first point of contact and work to establish a positive rapport with every customer
- Customer liaison regarding general inquiries, concerns, or complaints, to ensure follow up is carried through to customer satisfaction
- Back up support to admin department as needed
- Administrative Assistant:
- Assist with organizing, composing, and distributing correspondence, both internal and external
- Process transactions in compliance with company’s policies and procedures
- Verify and process incoming freight invoices for our distribution center and ensure these are properly coded to ECCO’S general ledger accounts; as well as ensure freight payments are made within terms and due dates
- Process packing slips, export documents waybills, and bills of lading
- Keep prepaid and collect shipment properly filed
- Sort, scan, and email payables to Freight Manager on a daily basis;
- Send payable documents to Corporate Administration for processing
- Answering telephones and receiving visitors· Managing mail, filing, and other general office duties
- Report any accidents, incidents, and near-misses immediately to the supervisor
- Participate in yearly inventory counts
- Other duties as deemed necessary by Management
Sales:
- Assist customers at sales counter, by phone, and via email while providing high level of customer service and problem solving; as well as submitting orders and providing quotes
- Contact customers when back orders are available while making sure to update time and date of call on invoice
- Input all invoices into the system with detailed descriptions and quantities properly specified
- Keep proper track of invoices and do daily check-ups to avoid any shipping errors
- Provide support to Outside Sales Team on customer service tasks when they are out of office
Due to the dynamic nature of this Company, the duties and responsibilities may reasonably change from time to time.
ABOUT THE IDEAL CANDIDATE
- Minimum of one year related administrative experience or an equivalent combination of training and experience
- Post-secondary education and related experience an asset
- Previous Order Desk and/or Sales experience an asset
- Strong computer and data entry skills
- Excellent MS Office skills
- High level of accuracy and attention to detail
- Strong interpersonal, organizational and communication skills
- Superior customer service skills combined with ability to prioritize and multitask
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
Application question(s):
- Are you legally authorized to work in Canada? Yes or No
Work Location: In person
