Why Join Us?
- Positive workplace culture, with a strong emphasis on safety
- Life insurance
- Long Term Disability Insurance
- Health and Dental benefits
- Vision care
- Performance Bonus Plan
- Paid time off
- On-site parking
Invera Flexibles in Edmonton is hiring for a Customer Account Coordinator
The Customer Account Coordinator (CAC) will act as the liaison between our customers and Invera Flexibles. Working closely with the sales team, the CAC will assist with customer orders, cancelations, complaints, errors, and other queries.
The Role:
- Order input and ensuring all information is correctly processed (quantities, prices, items, etc.).
- Liaison with customers on order estimated arrival times.
- Maintain customer database & communication logs (communication to customers, price increases, etc.).
- Answer customer questions regarding products and suggesting information about other products.
- Maintain customer records by updating account information.
- Receive product or service problems by entering the information in the customer complaint form.
- Coordinate with Production and Shipping to ensure products are sent on time and meet clients’ needs.
- Inform and follow-up with Production managers on orders and back-order products.
- Participate in inventory counts including correcting variances in the system.
- Contribute to team effort by accomplishing related results as needed.
- All other duties as required.
Qualifications:
- Post secondary education in a relevant field, an asset.
- Three plus (3+) years experience in similar role and industry, an asset.
- Plastics product and market knowledge, an asset
- Proficiency in French is considered an asset.
- Excellent communication skills required (reading, writing and verbal)
- Excellent attention to detail.
- Strong organizational and time management skills.
- Ability to analyze complex situations and solves problems; demonstrated ability to make sound decisions.
- Ability to multi-tasking, adapt and take initiative.
- High tolerance for a fast pace working environment and ability to effectively manage stress.
- Proficient with MS Office suite (Word, Excel & PowerPoint, etc.),
- Ability to learn new systems and software with ease (eg. ERP system).
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted. Final candidate will be required to undergo a background check; including a criminal record check.
Job Type: Full-time
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your salary expectations for the role of CSR?
Education:
- Secondary School (preferred)
Experience:
- Customer account: 3 years (preferred)
Work Location: In person
