We're growing again! Join Our Team as a Patient Experience Specialist!
At EYES Optometry, we believe every patient deserves an exceptional experience; from the very first phone call to the moment they walk out our doors. We're looking for a warm, organized, and people-loving Patient Experience Assistant who thrives in a fast-paced environment and enjoys making someone's day just a little brighter.
If you're passionate about helping others, love staying organized, enjoy multitasking, and believe the little details make all the difference, we'd love to meet you!
What You'll Be Doing
As our Patient Experience Specialist, you'll be one of the first friendly faces and voices our patients connect with. You'll help keep our clinic running smoothly while creating a welcoming, stress-free experience for every patient.
Your Day May Include:
- Greeting patients with a smile and checking them in and out for their appointments.
- Owning and managing our master schedule by booking, rescheduling, and optimizing appointments to keep our days running efficiently.
- Answering phone calls with kindness and professionalism while helping patients with scheduling, questions, and appointment requests.
- Verifying vision insurance and checking health cards to ensure a seamless patient experience.
- Responding to emails and communicating with patients in a timely and professional manner.
- Sending referrals and communicating with other healthcare providers.
- Completing appointment reminders and patient recalls to help our community stay on top of their eye health.
- Processing payments, balancing daily transactions, and completing cash reconciliations with accuracy.
- Completing OHIP reconciliations and maintaining accurate patient records.
- Assisting with inventory counts and helping keep our clinic organized and well-stocked.
- Jumping in wherever needed to support your teammates and create an amazing experience for every patient who walks through our doors.
What We're Looking For
We're looking for someone who is:
- Friendly, positive, and genuinely enjoys helping people.
- Highly organized with excellent attention to detail.
- Comfortable multitasking and prioritizing in a busy environment.
- Confident using computers and learning new software.
- A strong communicator both in person and over the phone.
- Dependable, proactive, and eager to learn.
- A true team player who brings positive energy every day.
Healthcare, optometry, dental, or medical office experience is considered an asset,but if you're enthusiastic, organized, and excited to grow, we'd love to hear from you!
Why You'll Love Working at EYES
At EYES, we're more than an optometry clinic, we're a team that genuinely cares about each other and the patients we serve. We believe in creating a supportive, fun, and positive workplace where everyone has the opportunity to learn, grow, and make a meaningful impact every single day.
Ready to Join Our Team?
If this sounds like the perfect fit for you, we'd love to hear from you!
Please forward your resume and cover letter to [email protected]. In your cover letter, we'd love to learn a little about you, what excites you about this opportunity, and why you think you'd be a great addition to the EYES team.
Pay: $19.00-$22.00 per hour
Benefits:
Education:
- Secondary School (preferred)
Experience:
- Front Desk: 2 years (preferred)
- Optometry: 1 year (preferred)
Work Location: In person
