About the Role
Our client, a respected residential home builder, is looking for a Warranty Superintendent to join their team. This role is responsible for managing customer walk-throughs, post-possession inspections, warranty assessments, trade coordination, and repair follow-up to ensure homeowners receive a positive and professional warranty experience.
The ideal candidate will have experience working with a residential new home builder and will be comfortable dealing directly with homeowners, trades, construction teams, and warranty-related documentation.
Key Responsibilities
Customer Walk-Throughs
- Conduct pre-occupancy walk-throughs with homeowners.
- Prepare and communicate deficiency lists to the construction team.
- Conduct possession walk-throughs and obtain sign-off on completed deficiencies.
- Educate homeowners on proper home care and regular maintenance.
Post-Possession Warranty Inspections
- Conduct one-month and one-year post-possession inspections.
- Complete warranty assessments with homeowners as required.
- Identify warranty-related concerns and coordinate appropriate next steps.
Repairs and Trade Coordination
- Coordinate trade repairs and ensure work is completed to company standards and specifications.
- Attend scheduled trade repair days to support the completion of warranty work.
- Schedule and reschedule trade appointments as needed.
- Complete minor home repairs and touch-ups where appropriate.
- Follow up with trades and homeowners to ensure work is completed on time.
- Track outstanding work orders and close items once work is completed and accepted.
Communication and Documentation
- Maintain regular communication with homeowners, trades, construction teams, and warranty management.
- Complete work orders and warranty documentation as required.
- Escalate recurring warranty issues to the Warranty Manager.
- Report high-risk or urgent problems in a timely manner.
- Support a professional and positive customer experience throughout the warranty process.
Emergency Support
- Participate in the scheduled after-hours emergency call rotation.
- Respond to after-hours calls or messages in a timely manner.
- Determine whether issues are emergencies, such as loss of heat, loss of power, or uncontrolled water.
- Direct homeowners to the appropriate trade or service process.
- Ensure all emergency and after-hours items are properly documented.
Other Duties
- Attend Alberta New Home Warranty claims and appointments as requested.
- Follow safe work practices, policies, and documentation requirements.
- Represent the company professionally during all homeowner and trade interactions.
- Perform other related duties as assigned.
Required Experience
- 3+ years of experience in a warranty, site superintendent, service, or customer care role with a residential new home builder.
- Experience conducting homeowner walk-throughs, post-possession inspections, and warranty assessments.
- Strong understanding of residential construction, new home deficiencies, trade repairs, and warranty processes.
- Experience working with or around the Alberta New Home Warranty Program is strongly preferred.
- Ability to coordinate trades, manage work orders, and follow up on outstanding repairs.
- Strong customer service, communication, and problem-solving skills.
- Ability to remain professional and calm when dealing with homeowner concerns.
- Comfortable completing minor repairs and touch-ups when required.
Pay: $80,000.00-$95,000.00 per year
Benefits:
Work Location: In person
