FNF Canada is a leading service provider to financial institutions in mortgage processing, tax and appraisal services, and title insurance. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous improvement and innovation.
Reporting to the Director, Strategic Initiatives & Project Implementation, the ideal candidate will be a client focused, highly professional self-starter with demonstrated experience in a similar function. As Manager, Business Analysis & Project Implementation, you will lead a high-performing team of Business Analysts while partnering closely with technology, operations, and stakeholders to drive impactful new projects, system enhancements and process improvements. The incumbent will be required to quickly develop an in-depth knowledge of FNF Canada’s proprietary National Processing System and become familiar with corollary systems and technologies.
Your experience will empower your teams to ensure our people, process and technologies are optimal and always seeking opportunities of continual integration and improvements to deliver world class experience on time and of the highest quality. This role is ideal for a strategic, hands-on leader who thrives at the intersection of business needs, technology delivery, and people leadership — and who enjoys turning complexity into practical, scalable solutions.
Duties and Responsibilities
Leadership and Team Development:
-
Lead, coach, and develop a team of Business Analysts, fostering a culture of collaboration, accountability, and continuous improvement
-
Oversee recruitment, training, performance management, coaching, and professional development
-
Create an environment that reflects FNF Canada’s values and promotes engagement, inclusion, and high performance
-
Leads regular individual staff and team meetings to set goals and monitor team performance. Engages and leads the team in successful accomplishment of goals.
Business Analysis and Solution Delivery
-
Partner with business leaders, system owners, and end users to define operational needs, system objectives, and solution requirements
-
Translate complex business problems into clear, actionable business and functional requirements
-
Oversee the design, delivery, and implementation of system changes and enhancements in collaboration with development, QA, and project management teams
Project & Stakeholder Management
-
Drive the successful delivery of multiple concurrent initiatives, ensuring timelines, quality, and project outcomes are met
-
Serve as a trusted advisor to internal stakeholders, proactively identifying risks, dependencies, and opportunities for optimization
-
Build and maintain strong working relationships with clients and cross-functional partners
Process Improvement and Innovation
-
Analyze existing business processes and technology workflows to identify efficiencies and integration opportunities
-
Champion continuous improvement by applying both Agile and Waterfall methodologies as appropriate
-
Ensure departmental productivity and quality targets are achieved, recommending enhancements where value can be created
Qualifications:
-
6+ years relevant experience in a Business Analysis or related roles
-
Minimum of three (3) years’ experience in leading and developing teams
-
Previous experience working with software development teams and technology-driven initiatives preferred.
-
Working knowledge of both Agile and Waterfall project methodologies.
-
Proven ability to influence across functions and deliver outcomes in complex environments
-
Strong project management, communication, presentation, and stakeholder management skills
-
Exceptional team player, positive attitude, takes initiative, and willing to help achieve success.
-
Conflict resolution and negotiation skills, superior interpersonal, organizational, and client-facing skills Strong ability to learn quickly, strong customer focus, experience with cross organizational/cross-discipline delivery partners and adapt to change in business landscape and working environment.
-
Knowledge of mortgage and title insurance industry would be considered a definite asset.
This posting is for an existing vacancy.
We may use AI‑assisted tools to help screen or assess applications; however, all hiring decisions include human review.
FNF Canada offers a competitive compensation and benefits package along with career growth opportunities with a Fortune 500 Company. We thank all candidates for their interest but only those selected for an interview will be contacted.
Compensation will be commensurate with experience, relevant skills, and qualifications.
Disclaimer: FNF Canada is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in our selection process are available upon request.
