JOB INFORMATION
Requisition ID: 13395
Number of Vacancies: 3
Department: Service Planning and Scheduling
Salary Information: $ 91,109.20 - $ 113,895.60
Pay Scale Group: 08SA
Employment Type: Regular - Hybrid
Vacancy: Existing
Weekly Hours: 35 Off Days: Saturday - Sunday Shift: Day
Posted On: July 15, 2026
Last Day to Apply: July 31, 2026
Reports to: Senior Planner, Transit Service
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
This is an exciting time to join the TTC’s Service Planning and Scheduling team. We are currently hiring three Transit Planners and are seeking talented individuals who are passionate about shaping transit service for our customers.
Reporting to the Senior Planner, Transit Service, the Transit Planner is responsible for the planning, design, and analysis of transit services to deliver the best possible customer experience within the TTC’s available budget, Service Standards, established policy framework, and operational considerations. This role involves assessing service needs, developing and evaluating service proposals, curating internal and customer-facing infographics, and conducting statistical, operational, and economic analyses to support decision-making. The Transit Planner also monitors and evaluates existing transit services to identify opportunities for improvement and efficiencies to ensure services continue to meet customer and organizational objectives.
In this role, you will:
- Lead the planning, development, and coordination of transit service changes for day-to-day transit operations, transit network optimization, transit expansion projects, and construction related service adjustments. This involves the application of various internal guidelines and/or processes including the TTC’s Service Standards, Board Period and/or Annual Network Plan process.
- Collaborate with scheduling staff, operational teams, and other TTC departments to evaluate service-related opportunities and challenges, conduct analyses, and develop proposals for new, expanded, enhanced and/or optimized transit services that improves the customer experience and optimizes the transit network.
- Analyze ridership data, schedules, service performance metrics, and other relevant information to identify priorities and develop recommendations for service enhancements, adjustments, or reductions across the transit network.
- Forecast and monitor resource requirements associated with service changes, ensuring alignment with approved budgets and operational objectives.
- Identify means of controlling or reducing operating expenses in response to changing budgetary situations.
- Develop, review and verify the accuracy of transit information, maps, communications, and signage prepared for customers and internal stakeholders.
- Prepare briefing notes, presentations, reports, and recommendations on a broad range of service planning initiatives, studies, and issues and respond to requests from other TTC departments for planning-related information.
- Represent the TTC at public meetings, consultations, and community engagement sessions to discuss existing transit services, proposed changes, and future service initiatives.
- Build and maintain effective working relationships with internal TTC partners, municipal and government partners, community groups, and external agencies to support service planning projects and initiatives.
- Undertake and coordinate special projects within Service Planning and Scheduling or the TTC, as requested by the Senior Planner, Transit Service.
- Demonstrate behaviours that support diversity, equity, inclusion, and a respectful workplace and service environment free from discrimination and harassment. Contribute to removing barriers and accommodating employees and customers, within your area of responsibility, in accordance with the TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA), related orders, and TTC policies.
- Participate in the TTC Customer Service Ambassador Program
- Demonstrate specialized expertise and knowledge in the assigned field
- Apply analytical skills
- Use office technology, software and applications
- Communicate in a variety of mediums
- Create and deliver presentations in various formats
- Completion of a post-secondary college diploma or university degree in a related discipline (e.g. Urban Planning, Urban and Environmental Studies, Geography, Urban Design, Architecture, Transportation and/or Civil Engineering, etc.) or a combination of education, training and experience deemed to be equivalent.
- Intermediate to advanced knowledge of Microsoft 365; Adobe Suite and ArcGIS
- Strong analytical and data management skills, including experience collecting, analyzing, interpreting, and presenting quantitative and qualitative data using a variety of tools to support evidence-based transit service planning and decision-making.
- Strong critical thinking skills as evidenced by the ability to compare and contrast different quantitative and qualitative inputs, considerations, solutions and outcomes to formulate transit service planning related recommendations.
- Ability to handle changing priorities in a positive manner and must be able to ensure that all operating and administrative problems are resolved with minimal interruption to the work of the section.
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or
[email protected] . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
