Position: Project Coordinator (In Office, Travel Required)
Hours:40hrs/week
Compensation: $55,000 - $65000
Location: Guelph, ON
Reporting to: VP, Corporate Services
Additional Perks: Competitive benefits, paid volunteer days, matching for charity of choice, RRSP matching program, and educational allowances.
Do you thrive in a fast-paced environment where no two days are the same? Do you enjoy building relationships, solving problems, and coordinating the many moving pieces required to deliver an exceptional client experience?
Are you looking for a new role where you can take ownership of projects from start to finish, working closely with clients, trades, and internal teams to ensure every restoration project is completed efficiently, professionally, and with care?
If you’re nodding “yes” you might be the perfect fit for DKI Guelph, a leader in property restoration where every project is an opportunity to help people recover from unexpected property damage and get their lives back on track.
Join a team recognized for leadership, innovation, and a commitment to doing the right thing for our clients and our communities.
At DKI Guelph, our purpose is to help people and businesses recover from unexpected loss by restoring properties—and peace of mind—when it matters most. As a locally owned and operated restoration company, we're proud to serve our community with responsive service, trusted expertise, and a commitment to doing the right thing for every client. Backed by the strength of Canada's largest property restoration network, we combine local relationships with industry-leading resources to deliver exceptional results when our clients need us most. Every member of our team plays an important role in helping people move forward after disruption.
The Role
The Project Coordinator is accountable for coordinating and delivering restoration projects from initiation through closeout. This role serves as the primary point of contact for clients while coordinating project schedules, subcontractors, suppliers, documentation and communication to ensure projects are completed safely, efficiently, and in accordance with the client's expectations. The Project Coordinator monitors project progress, identifies issues proactively and works closely with field staff, office administration and ownership to ensure successful project outcomes.
Expected Outcomes:
Emergency response resources are mobilized quickly, efficiently, and with minimal disruption during high-volume and catastrophic events.
· Collaborate with the VP, Corporate Services to coordinate the deployment of restoration teams to support large-scale losses, catastrophic events, and DKI Member locations across Canada.
· Assess staffing, equipment, material, and logistical requirements to ensure teams are mobilized quickly and effectively.
· Coordinate with internal teams, DKI Members, vendors, and external partners to secure the resources required for successful deployment.
· Schedule emergency response services with homeowners, clients, and internal teams during periods of high demand while balancing competing operational priorities.
· Monitor mobilization activities, communicate updates to key stakeholders, and proactively resolve logistical challenges to support timely service delivery.
Client receives proactive communication and remains confident throughout the restoration project.
· Serve as the primary point of contact throughout the project.
· Communicate schedules, milestones and project updates.
· Respond to client questions and coordinate issue resolution.
· Build positive relationships with homeowners, adjusters, and partners.
Project progress efficiently and remain in line with scope, schedule, and customer expectations.
· Coordinate trades, subcontractors and suppliers.
· Schedule inspections and project activities.
· Monitor project milestones and resolve scheduling issues.
· Identify and escalate risks that may impact timelines or customer satisfaction.
· Coordinate change orders and communicate scope adjustments.
Project information and documentation remain accurate and support successful execution.
· Maintain project files and documentation.
· Coordinate approvals, authorizations, and required documentation.
· Ensure project records are current within company systems.
· Coordinate closeout documentation.
Projects support strong financial performance.
· Monitor project budgets and committed costs.
· Coordinate billing documentation and change orders.
· Track project progress against budgets.
· Identify issues affecting profitability and escalate appropriately.
· Support timely invoicing and collections.
Leadership maintains visibility into project progress and emerging issues.
· Maintain accurate project status reports.
· Provide regular updates on project performance.
· Escalate customer concerns, financial risks and operational issues.
· Recommend improvements to project coordination processes.
Skills/Experience Required
· 2-5 years of experience in project coordination, restoration, construction, property management, insurance, or another fast-paced customer service environment.
· Exceptional organizational and time management skills, with the ability to coordinate multiple projects, priorities, and deadlines simultaneously.
· Strong communication and relationship-building skills, with a customer-first approach and the ability to collaborate effectively with clients, trades, subcontractors, and internal teams.
· Excellent problem-solving and critical thinking skills, with the ability to anticipate challenges, adapt to changing priorities and make sound decisions.
· Proficiency with Microsoft Office (Outlook, Word, Excel) and the ability to quickly learn new software and technology; experience with restoration software (e.g. PSA, Encircle, Xactimate) is considered an asset.
· Strong attention to detail and a commitment to maintaining accurate project documentation, schedules and records.
· Valid driver’s license with the ability to travel to job sites as required.
· Post-secondary education in Business, Construction Management, Project Management, or a related field is considered an asset; an equivalent combination of education and experience will also be considered.
What Success Looks Like
· Projects are completed on time, well-organized, and aligned with client expectations.
· Clients feel informed, supported, and confident throughout the restoration process.
· Project schedules, documentation, and communication are accurate and up to date.
· Potential issues are identified early and addressed proactively.
· The team can rely on you to bring order to fast-moving projects.
How To Apply
Click below to apply. Candidates should include an updated resume.
Timelines
Qualified candidates will be contacted within one week of applying to schedule an initial phone screen with a member of our HR team. From there, selected candidates will be invited to an interview with the hiring manager.
Our Commitment to Inclusion and Accessibility
DKI Guelph is proud to be an equal opportunity employer. We are committed to building a diverse team that reflects the community we serve and fostering an inclusive, respectful, and welcoming environment for everyone.
If you require accommodation at any stage of the recruitment process, please let us know. We’re happy to work with you to ensure your experience is comfortable and barrier-free.
DKI Guelph also leverages AI-based tools in parts of our recruitment process to help us reduce bias and improve efficiency. All applications are reviewed with care by our team, and final hiring decisions are always made by real humans.
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Work Location: In person
