We are looking for a reliable and guest-focused Front Desk Agent to join our IHG property. This position plays an important role in creating a positive first and last impression for our guests while supporting daily operations.
In this role, you will assist with arrivals and departures, manage reservations, and provide helpful information about the hotel and local area.
This is a fast-paced hospitality environment, and flexibility is important. Candidates must be available for AM and PM as required by the schedule.
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What You’ll Do
Welcome guests and handle check-in and check-out processes efficiently
Manage reservations, updates, and cancellations
Share information about hotel services, amenities, and local attractions
Respond to guest requests and resolve concerns professionally
Monitor room availability and rates
Work closely with housekeeping and maintenance to support guest satisfaction
Stay informed about property activities, events, and group arrivals
Promote hotel services when appropriate
Report incidents or unusual activity to leadership
Assist with shuttle transportation when required
Support other operational tasks as assigned
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What We’re Looking For
Previous front desk, reception, or hospitality experience is an asset
Familiarity with hotel reservation systems (HotelKey experience is a plus)
Comfortable using Gmail and basic Microsoft Office tools
Knowledge of cash handling and credit card procedures
Clear communication skills and professional phone etiquette
Experience working with OTA platforms such as Expedia, Priceline, Booking.com, or Hotels.com
Positive, service-driven attitude
Strong organization and multitasking ability
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If you enjoy working with people, take pride in delivering great service, and are comfortable in a dynamic hotel environment, we encourage you to apply.
Job Type: Full-time
Benefits:
On-site gym
Work Location: In person
Pay: $16.00-$16.50 per hour
Work Location: In person
