ACUMEN HEALTH DIRECTOR
Department: Leadership / Operations / Clinical Strategy
Reports To: CEO / Executive Leadership Team
Oversees: Medical Staff / Biz Dev / Surgical Coordination
Location / Work Model: Hybrid / Multi-site / Travel as Required
**While this role is posted under our Edmonton headquarters, we are open to considering candidates from our other Acumen locations. The successful candidate may have the opportunity to work from another Acumen office location. **
1. Role Summary
The Acumen Health Director is responsible for overseeing the operational, clinical, and strategic success of assigned regions, clinics, or service lines. This role ensures alignment between patient care, team performance, operational efficiency, and organizational growth. The Director serves as a key leader in driving consistency, accountability, and execution while supporting a high-performance culture across Acumen Health.
2. Key Responsibilities1. Enterprise Leadership & Organizational Alignment
- Act as a senior operational leader, directly supporting and reporting to the Executive Team (CEO and C-suite)
- Translate enterprise strategy into clear, executable priorities across regions, clinics, and service lines
- Provide leadership oversight to Directors and Managers, ensuring alignment, accountability, and consistent performance delivery
- Foster a high-performance, outcomes-driven culture centered on ownership, collaboration, and continuous improvement
- Develop leadership capacity through coaching, mentorship, and succession planning
2. Operational Performance & Execution
- Provide executive oversight of multi-site clinic operations, ensuring efficient, scalable, and patient-centered delivery
- Drive performance across key operational metrics including utilization, access, patient flow, and resource alignment
- Lead system-level improvements to optimize workflows, capacity, and overall operational effectiveness
- Ensure consistent execution of operational priorities across all locations and teams
- Deliver clear, data-informed insights and recommendations to the C-suite to support decision-making
3. Strategic Execution & Growth Enablement
- Partner with the C-suite to operationalize growth strategy across new markets, services, and partnerships
- Lead operational planning and readiness for new clinic launches, program expansions, and service line growth
- Support business development initiatives through operational input, execution planning, and integration support
- Build and maintain strong relationships with physicians, partners, and key stakeholders to enable scalable growth
- Contribute to enterprise planning with forward-looking operational insight and execution strategies
4. Organizational Effectiveness & Continuous Improvement
- Drive cross-functional alignment to improve efficiency, communication, and execution across the organization
- Identify opportunities to streamline operations and enhance overall organizational performance
- Champion initiatives that improve patient experience, team effectiveness, and service delivery
- Reinforce a culture of accountability through structured performance management and leadership ownership
3. Core Competencies (Skills & Traits)Leadership Competencies
- Strong leadership and team development skills
- High accountability and ownership mindset
- Ability to navigate complex operational challenges
- Effective conflict resolution and decision-making
Operational Competencies
- Workflow optimization and systems thinking
- Strong organizational and project management skills
- Ability to manage multiple priorities across teams/sites
- Data-informed decision making
Behavioral Traits
- Relationship builder
- Solutions-oriented mindset
- Adaptable and resilient
- Strong communicator
- High emotional intelligence and professionalism
4. Performance Expectations (KPIs)
Success in this role may be measured through:
- Clinic/department operational performance
- Patient experience and satisfaction outcomes
- Team engagement and retention
- Productivity and utilization targets
- Workflow efficiency and patient flow improvements
- Leadership development and succession growth
- Regional or service-line growth metrics
5. Decision Authority
Can Approve:
- Operational workflow improvements
- Staffing recommendations and scheduling adjustments
- Departmental process changes
- Escalation management and issue resolution
Must Escalate:
- Significant financial decisions
- Compensation structure changes
- Major organizational or strategic shifts
- High-risk operational or HR concerns
6. Required QualificationsEducation
- Post-secondary education in healthcare, rehabilitation, business, leadership, or related field
Experience
- Leadership or management experience in healthcare, rehabilitation, or service-based industries preferred
- Experience leading interdisciplinary teams considered an asset
- Strong understanding of patient-centered care and operational systems
Preferred Background
- Experience in multi-site operations
- Knowledge of occupational rehabilitation, orthopedics, disability management, or healthcare systems
7. Growth Pathway
Potential advancement opportunities include:
- Senior Director
- Vice President of Operations
- Chief Operating Officer (COO)
- Executive Leadership
8. Internal Expectations
The Acumen Health Director is expected to:
- Lead with professionalism, accountability, and integrity
- Support a culture of collaboration and continuous improvement
- Align operational execution with Acumen Health’s mission and values
- Prioritize exceptional patient care while driving organizational excellence
Pay: $100,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Vision care
Work Location: In person
