- As a DTL you will provide support and leadership to Store Manager and to all Stores within the organization. The incumbent will report directly to the Director of Sales.
DTL will be responsible for executing operational procedures and/or systems to ensure all Store Sales Managers and Sales Representatives maintain their store at the optimum sales levels and are equipped with the tools, procedures and knowledge required in order lead their staff and run profitable stores.
DTL will be responsible for the strategic and operational management pertaining to a specific District. District Manager is someone that inspires, coaches, mentors and develops team members, drive sales and ensure our customers always have an exceptional experience, the candidate will:
- Create strategies to meet district sales objectives and ensures stores remain profitable
- Coach and develop teams to deliver exceptional leadership skills and optimal client experiences and inspire positive sales behavior
- Build a trusting relationship with his/her teams by conducting valuable, purposeful driven visits with operational intensity to improve business results
- Utilize your dynamic sales and leadership experience as well as an innovative approach to lead the organization through constant period of business and technological change
- Oversee and evaluate the current level of direct customer service skills of all retail staff members of every customer facing role to determine a measurable level of customer satisfaction rates and to create a learning strategy for constant and measurable improvement
- To oversee an assessment of the current level of specific wireless and related industry knowledge of all retail field staff members including Store Managers, Managers in Training, Assistant Managers and Sales Representatives
- To assist in arranging learning and training for all new retail hires in conjunction with HR Department
- To identify specific areas of improvement required in staff training in a report, such that an action plan should be created to commence immediate corrective actions
- To create and implement a formal progress review of results at three (3) months, six (6) months and one (1) year on measurable items including: customer satisfaction reports, employee satisfaction reports, employee turnover reductions
You are someone who:
- Must possess a minimum of three (3) years of experience managing multiple units in retail /telecom industry
- Proven experience in retail management of a minimum of three to five (3-5) years
- Sound knowledge of the telecommunications industry along with strong analytical and budgeting skills to effectively analyze financial reports
- Superior communication skills (both verbal and written) and effective decision-making skills
- Excellent leadership, interpersonal and conscientious/organizational skills
- Willing and open to travel across the GTA; some weekend and evenings
