Clinic Administrator – Epoch Integrated Health (Langley, BC)
Pay: $22.00–$25.00/hour (based on experience and performance)
Job Type: Full-time
About Us
At Epoch Integrated Health, our goal is to set the standard for patient care — not just meet it. We’re a fast-paced, multidisciplinary clinic offering Acupuncture, Chiropractic, Physiotherapy, RMT, Osteopathy, and Kinesiology under one roof.
We take pride in doing things properly, efficiently, and with a high level of professionalism. Every interaction and every detail matters here — and we’re looking for someone who shares that mindset.
The Opportunity
This is not a passive front desk role.
As the first point of contact for our patients, you play a key role in shaping their entire experience. You’ll be responsible for keeping the clinic running smoothly while balancing patient interactions, scheduling, and administrative operations in a fast-paced environment.
What This Role Is Actually Like
- High-volume, fast-paced environment with constant interruptions
- Managing phones, patients, and practitioners at the same time
- Problem-solving on the spot and taking ownership of situations
- Staying organized and composed under pressure
What You’ll Do
- Greet and check in patients with warmth and professionalism
- Manage bookings, schedule changes, and patient communications
- Process direct billing and payments accurately
- Respond to phone, email, and in-person inquiries
- Support practitioners with daily administrative needs
- Maintain clinic cleanliness and presentation (laundry, room turnover, tidying common areas)
- Assist with inventory and restocking supplies
Must-Haves
- Experience handling high-volume customer interactions (clinic, retail, hospitality, etc.)
- Direct billing experience (ICBC, WorkSafe, or extended health preferred)
- Strong multitasking ability without sacrificing accuracy
- Confident, professional communication skills
- Highly organized, dependable, and detail-oriented
- Takes initiative and ownership — not someone who waits to be told what to do
Nice-to-Haves
- Experience with JaneApp or similar clinic software
- Previous experience in a healthcare or wellness setting
Schedule
We operate within set clinic hours, and this role includes a mix of scheduled shifts to support clinic coverage.
Shift types include:
- Early: 7:30 AM – 3:00 PM
- Mid: 10:30 AM – 6:00 PM
- Evening: 2:00 PM – 9:00 PM
- Weekends: 8:30 AM – 4:00 PM
We value work-life balance and make a strong effort to schedule fairly, provide advance notice, and accommodate availability where possible while maintaining clinic coverage needs.
Applicants must be comfortable working a combination of these shifts, including some evenings and weekends.
This Role May Not Be a Fit If
- You prefer a slower-paced or highly predictable work environment
- You need constant direction or supervision
- You’re uncomfortable juggling multiple priorities at once
Why Join Epoch
- Be part of a driven, supportive, and high-performing team
- Work in a modern clinic that values both excellence and empathy
- Opportunities for growth and development
- Play a key role in elevating the patient experience
How to Apply
To apply, please submit your resume and include a short note answering the following:
- Tell us about a time you handled a busy or high-pressure work situation
- Why do you think you’d be a strong fit for a fast-paced clinic environment?
Applications without responses to these questions will not be considered.
Location Requirement:
Must be able to reliably commute to Langley, BC
Job Type: Full-time
Pay: $22.00-$25.00 per hour
Expected hours: 25.0 – 38.0 per week
Benefits:
- Company events
- On-site gym
- On-site parking
- Store discount
Ability to commute/relocate:
- Langley, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have JaneApp Experience?
Experience:
- Direct billing : 1 year (required)
- Medical or health care industry : 1 year (preferred)
Work Location: In person
