Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
Skills and Responsibilities:
- Oversee day-to-day Salesforce administration including user management, permissions, profiles, and data maintenance.
- Provide first-line assistance for application issues and escalations as necessary.
- Ensure system stability through proactive monitoring, maintenance, and troubleshooting.
- Coordinate Salesforce changes, upgrades, and integrations with service providers.
- Liaise between business users and IT teams to translate business requirements into technical solutions.
- Maintain accurate and detailed documentation of system configurations, procedures, and issue resolutions.
- Ensure compliance with audit, security, and data integrity standards.
- Design, build, and maintain S-Docs templates that align with organizational branding and functional needs.
- Create and manage Docusign templates, incorporating dynamic Salesforce merge fields and tags.
- Test and validate document generation and e-signature workflows to ensure reliability and user satisfaction.
- Troubleshoot template and integration issues, implementing corrective actions promptly.
- Partner with stakeholders to identify opportunities for automation and process optimization.
- Stay current with Salesforce releases, features, and best practices, assessing and implementing relevant updates.
- Contribute to the development and execution o f long-term Salesforce strategy and enhancements.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
