Overview: This position is a 14-month contract to cover a maternity leave. The Site Administrator provides the Property Manager with administrative support. He or She is responsible to keep their Property Manager informed and up to date on any business or issues which develop on a day-to-day basis at their site.
Responsibilities:
· Handle resident enquiries, maintenance requests and concerns in an efficient and professional manner
· Prepare various correspondence/notice to residents
· Inform, remind and update residents on building policies and regulations
· Initial contact of investigating complaints from tenants before escalating to Property Manager
· Coordinate moves ins/outs, key and access control, including completion of inspection checklists
· Schedule maintenance and repairs for properties as required, and collect proof of repair completion
· Issue work orders, liaises with contractors and suppliers to arrange work or supplies
· Established professional relationships with vendors, suppliers, and contractors to increase rapport
· Report / coordinate issues around buildings, such as cleanness, waste management, and security
· Collect rent / deposits /chargebacks with tenants; follow up on arrears
· Rental functions, including collaborate with rental agents, show units to prospect clients, gather required documents, initial review and submit rental applications, etc
· Maintain current filing system, including lease agreements and various tenants’ records, building maintenance logs, before/after pictures of repairs jobs, etc
· Handle incoming and outgoing mail and couriers
Qualifications:
- 2+ years in an administrative role
- Good Knowledge of Residential Tenancies Act
- Excellent customer service / communication skills, professionalism in writing and speaking
- Solid computer skills, MS proficient, Yardi experience preferred
- Strong time management skills, ability to multitask and prioritize competing deadlines
- Exceptional organizational skills, high attention to detail
- Knowledge of work order management systems would be an asset
- Experience in multi-residential property management would be an asset
Job Type: Full-time
Pay: $40,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
