Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!
We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.
Apply today and Run with the Pack!
The Host is responsible for warmly welcoming guests and efficiently guiding them to their seats, ensuring a courteous and professional first impression.
Essential Duties & Responsibilities
Team
-
Willingness to accept the most effective role.
-
Promote food-related sales packages with thorough knowledge of offerings and availability.
-
Maintain confidentiality and accuracy when handling guest verification slips.
-
Coordinate with the service team to optimize table turnover and maximize cover count.
-
Support operations across various venues, including the restaurant, banquet rooms, waterpark, and outdoor pool deck.
-
Assist dining staff by seating guests, clearing tables, refilling water, and serving beverages.
-
Assign tables to servers using a fair and transparent approach.
-
Contribute to overall team success by completing related tasks as needed.
-
Close with an open mentality.
-
Keep all areas in like-new condition and website ready.
Guest
-
Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
-
Welcome patrons by exchanging pleasantries, escorting them to assigned dining areas, presenting menus, and announcing the server’s name using approved Great Wolf Lodge scripting ("showstoppers").
-
Protect guests and the establishment by adhering to sanitation, safety, and alcohol service policies.
-
Maintain a safe and orderly queue during wait times for tables.
-
Stay knowledgeable about all Lodge events, including times and locations.
-
Communicate with guests in a professional and friendly manner.
Financial
-
Protecting company assets by adhering to policies and procedures.
Qualifications & Traits
-
Demonstrate excellent interpersonal skills with the ability to engage effectively and professionally with a diverse range of people.
-
Project a polished, professional image that builds confidence and trust.
-
Display enthusiasm and a positive attitude that motivates and uplifts others.
-
Manage multiple tasks efficiently in a fast-paced environment.
-
Hold Smart Serve certification (required if 18 years of age or older).
Physical Requirements
-
Capable of walking, standing, bending, twisting, reaching up to and including above shoulder level, crouching/squatting, and kneeling, for the duration of your shift.
-
Capable of climbing multiple flights of stairs.
-
Dexterity of the fingers and hands with ability to squeeze hands, twist and rotate wrists and elbows.
- Capable of working in a hot, humid, chlorinated and noisy environment.
-
Ability to hear and speak for communication with guests.
-
Ability to pivot in the moment, multitask, prioritize and do repetitive tasks for extended periods.
-
Ability to walk at a fast pace for periods of time.
-
Ability to lift, push, pull carry up to 10lbs, including a tray in one hand.
-
Ability to work in outdoor climates when applicable.
-
Able to listen inventively and reproduce information accurately, both written, oral and/or digitally.
Additional Requirements
Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.
Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.
