Position Overview:
We’re seeking a friendly, organized, and tech-savvy Admin/Assistant to join our team. This role requires flexible hours (part-time, depending on weekly scheduling needs) and is ideal for someone who thrives in a client-facing role.
Key Responsibilities:
Manage Appointments & Patient Care:
- Schedule/reschedule appointments using Jane App (training provided, but prior familiarity is a plus).
- Familiarity with insurance direct-billing, invoicing, extended health benefits claims submission.
- Greet patients warmly, handle check-ins/check-outs, and maintain patient records.
Communication & Social Media:
- Assist with creating content for our WeChat and Red Note (Xiao Hong Shu) accounts (posting updates, responding to inquiries).
- Send appointment reminders and share clinic updates via WeChat.
Administrative Support:
- Answer phone calls, emails, and in-person inquiries.
- Process payments, manage inventory, and assist with clinic operations.
Clinic Maintenence & Daily Cleaning:
- Routine daily cleaning duties
Flexible Scheduling:
- Availability to work variable hours (e.g., mornings, evenings, weekends) as needed.
Qualifications:
- Customer Service: Warm, professional demeanor with strong interpersonal skills.
- Flexibility: Openness to varying weekly hours (part-time). Preferably on Thursdays, Saturdays and additional days as required.
- Tech Proficiency: Comfort with digital tools; experience with Jane App and Canva is highly preferred. The role will also require using WeChat, Red Note (Xiao Hong Shu), and other social media platforms.
- Language Skills: Fluency in English, Mandarin and Cantonese is required (written and spoken) to communicate with diverse patients.
- Organizational Skills: Ability to multitask and prioritize in a busy environment.
- Interest in TCM: Passion for holistic health is a bonus!
We would love to hear from you. Please note that only qualified candidates will be contacted. Thank you for your interest in this position.
Pay: $18.50-$25.00 per hour
Flexible language requirement:
Work Location: In person
