Join Us as a Claims Operations Assistant
Who We Are
Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto. We partner with select brokers to deliver tailored business insurance solutions across Canada. As part of the Tokio Marine Group, we are able to collaborate under a shared framework while maintaining autonomy and local decision making.
We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.
The Opportunity
We’re looking for a Claims Operations Assistant to join our team to support the Claims team with key administrative tasks, including opening new claims, claim acknowledgement emails, processing payments, reserve transactions and recoveries across multiple lines of business, in addition to processing monthly claims bordereaux.
What You’ll Be Doing
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Opening and setting up new claims in the claims management system, including acknowledgement of claims
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Closing claims in the claims management system
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Monitoring claims inbox and taking actions accordingly
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Accurately entering payments, recoveries and reserve transactions across multiple lines of business
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Receive, review and input claims information received by way of bordereaux into the claims management system
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Proactively manage day to day priorities
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Respond to ad hoc requests for claims information, loss runs. Etc
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Assist the claims Operations team in balancing multiple tasks and deadlines
Who You Are
You are a detail‑oriented insurance professional with claims experience, ideally within commercial property and casualty or specialty lines. You are comfortable supporting a claims team with high‑volume administrative work, including claim set up and closure, payments, reserves, recoveries, and bordereaux processing, while managing priorities with accuracy and detail.
You bring:
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1-3 years of relevant experience
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Claims related experience, preferably in commercial property and casualty and/or commercial specialty lines insurance
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Proficiency in Microsoft Excel
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Excellent verbal and written communication skills
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Ability to collaborate within a team to reach goals
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Ability to learn and adapt to new software systems used in claims processing.
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Strong organization and multitasking abilities
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Excellent written and verbal communication skills in English required; fluency in French preferred but not required.
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Previous insurance experience is a definite asset.
This posting is for an existing vacancy at Tokio Marine Canada. We are actively hiring for this position and encourage qualified candidates to apply.
Tokio Marine Canada may use AI tools during the recruitment process to assist with screening, assessment or selection of applicants for a position.
The anticipated base salary range for this position is (53,000-60,000). Compensation may vary for roles in other regions to reflect local market conditions and currency differences. At Tokio Marine Canada, our salary ranges are designed to reflect the skills, experience, and responsibilities required for each role while providing room for growth. For experienced professionals, offers are typically positioned near the midpoint of the range. The upper end of the range is reserved for individuals who consistently deliver exceptional performance and impact. Candidates who are newer to the role may start below the midpoint, with opportunities to progress as they develop. Final offer decisions take into account factors such as location, relevant experience, and individual skill set.
Life at Tokio Marine Canada
At TMCan, we’re a relationship company. We value collaboration, innovation, and inclusion, where every voice matters and every team member makes an impact. We believe in flexibility, authenticity, and growth: because when our people thrive, so does our business. TMCan offers the unique opportunity to work side by side with senior leaders, gaining direct exposure to strategic decision-making and business planning.
Our CARE values guide everything we do:
Collaborative: We communicate openly, support one another, and work as one team.
Achieving Excellence: We challenge the status quo and exceed expectations.
Responsive: We anticipate needs and deliver timely, exceptional service.
Ethical & Respectful: We act with integrity and empower our people to do the right thing.
Our Commitment to an Inclusive and Respectful Workplace
At TMCan, we are deeply committed to fostering a culture of equity, diversity, and inclusion. We strive to create a workplace where every individual is welcomed, respected, and valued for their unique identity and perspective. By embracing our differences and learning from one another, we aim to build a positive and empowering environment for all.
Tokio Marine Canada was proudly recognized as one of the Best Places to Work in Canada by Canadian HR Reporter in 2024.
We work in a hybrid model, and you should expect to split your time between working in the office and working remotely, with flexibility based on the role and the business needs. We currently have an office in downtown Toronto and will eventually be establishing offices in other provinces. Should you currently work in a province where we do not have an office, you will remain remote until such time as we do establish an office.
Tokio Marine Canada is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if TMCan hires that candidate.
