Location: Saskatoon, SK (On-Site)
Employment Type: Full-time
Compensation: Based on experience + performance incentives
About REDARX Cyber Group
REDARX Cyber Group is a Canadian Managed Service Provider (MSP) and Cybersecurity firm specializing in proactive IT management, infrastructure solutions, and security hardening for small to mid-sized businesses. We operate on NIST and CIS control frameworks to deliver enterprise-level protection and reliability to our clients across Western Canada.
Position Overview
We’re looking for a hands-on, customer-focused Onsite PC Technician to join our team in Saskatoon. This role is ideal for someone who enjoys problem-solving in person, building client relationships, and keeping technology running smoothly. You’ll support clients directly at their locations, performing workstation setups, troubleshooting, and on-site hardware repairs.
Key Responsibilities
- Perform onsite installation, maintenance, and repair of desktops, laptops, and peripheral devices.
- Deploy new workstations, configure Microsoft 365 accounts, and join systems to managed domains.
- Diagnose hardware and software issues and resolve them efficiently.
- Support network-connected printers, VoIP phones, and basic LAN connectivity.
- Maintain clear documentation in the ticketing system (Connectwise / HaloPSA / similar).
- Collaborate with remote Tier 2 and Tier 3 teams for complex escalations.
- Provide professional client communication and maintain a strong service presence.
- Ensure all onsite work complies with cybersecurity and endpoint security policies.
- Manage parts inventory and coordinate with vendors for warranty repairs.
Qualifications
- 1–3 years of experience in IT support, PC repair, or field service.
- Solid knowledge of Windows 10/11, Active Directory, and Microsoft 365 environments.
- Understanding of basic networking (IP addressing, switches, firewalls, Wi-Fi).
- Excellent customer-service and communication skills.
- Strong troubleshooting skills with a proactive, can-do attitude.
- CompTIA A+ or equivalent certification preferred (Network+, MCSA an asset).
- Valid driver’s license and reliable vehicle required (travel to client sites within Saskatoon and area).
- Criminal Record Check
Why Join REDARX
- Be part of a high-performance MSP team delivering cutting-edge cybersecurity solutions.
- Exposure to advanced tools, including RMM, ZeroTrust, MDR, and Microsoft.
- Professional growth into Tier 2/3 or Cybersecurity Operations roles.
- Competitive pay, mileage reimbursement, and continuous technical training.
Job Types: Full-time
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
Job Types: Full-time, Part-time
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
