Sales & Marketing Associate
Company: Red Tower Armoury Inc.
Location: Ajax, Ontario
Reports To: Management
Position Summary
Red Tower Armoury is seeking a motivated and personable Sales & Marketing Associate to support the continued growth of our powder coating, Cerakote, laser engraving, and custom finishing services. This role is ideal for an individual with strong communication skills, a passion for customer service, and a genuine interest in firearms, automotive parts, and custom projects.
The Sales & Marketing Associate will be responsible for developing customer relationships, generating new business opportunities, managing marketing initiatives, and serving as a key point of contact for clients from initial inquiry through project completion.
Key ResponsibilitiesSales & Business Development
- Respond to customer inquiries via phone, email, social media, and in-person visits.
- Prepare quotations and follow up on leads to secure new business.
- Develop and maintain relationships with existing customers.
- Identify and pursue new sales opportunities within the firearms, automotive, industrial, and commercial markets.
- Conduct outreach to potential clients, dealers, manufacturers, and distributors.
- Attend trade shows, industry events, and networking opportunities when required.
- Maintain accurate records of customer interactions, quotations, and sales activities.
Marketing & Brand Development
- Assist in creating and executing marketing campaigns across social media platforms.
- Generate content including photos, videos, project highlights, and customer success stories.
- Help manage the company's online presence, website updates, and digital advertising efforts.
- Monitor market trends and competitor activity.
- Coordinate promotional materials, product launches, and special events.
- Assist with email marketing campaigns and customer communications.
Customer Service & Project Coordination
- Provide exceptional customer service and technical guidance regarding coating and engraving services.
- Work closely with production staff to ensure customer expectations are met.
- Assist customers in selecting coating colors, finishes, and engraving options.
- Coordinate project timelines and communicate status updates to clients.
- Handle customer concerns professionally and work toward positive resolutions.
Administrative Duties
- Maintain customer databases and CRM systems.
- Prepare sales reports and marketing performance metrics.
- Assist with order processing, invoicing, and project documentation.
- Support management with various business development initiatives.
Qualifications & Skills
- Previous experience in sales, marketing, customer service, or account management preferred.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Comfortable using social media platforms and digital marketing tools.
- Proficient with Microsoft Office and general computer software.
- Self-motivated with the ability to work independently and as part of a team.
- Professional appearance and positive attitude.
- Valid driver's license preferred.
Preferred Qualifications
- Knowledge of firearms, shooting sports, hunting, or the firearms industry.
- Knowledge of automotive performance, restoration, aftermarket parts, or motorsports.
- Experience with powder coating, Cerakote, laser engraving, manufacturing, machining, or custom fabrication industries.
- Photography, videography, or graphic design experience is considered an asset.
- Existing relationships within the firearms or automotive communities are highly desirable.
Ideal Candidate Traits
- Outgoing and personable.
- Passionate about firearms, automotive projects, and custom craftsmanship.
- Enthusiastic about building relationships and growing a business.
- Creative thinker with strong problem-solving abilities.
- Detail-oriented and committed to delivering exceptional customer experiences.
- Takes initiative and actively seeks new opportunities rather than waiting for direction.
Compensation
- Competitive salary based on experience.
- Performance-based sales commissions and incentives.
- Opportunities for professional growth and advancement.
- Employee discounts on company services and products.
Join Red Tower Armoury and help grow one of Canada's leading custom finishing and firearms service companies while working alongside a team passionate about quality craftsmanship and customer service.
Pay: $18.00-$25.00 per hour
Benefits:
- Casual dress
- Dental care
- Discounted or free food
- Flexible schedule
- Mileage reimbursement
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home
Application question(s):
- Do you have a valid PAL / RPAL
- Do you have mechanical knowlage of motorsports?
- What do you drive / project? Cars, Motorcycles ect..
Work Location: In person
