JOB TITLE: Assistant Boutique Manager
REPORTS TO : Boutique Director
JOB PURPOSE:
Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:
- Maximize every sale, minimize stock losses, and bring new clients to the business
- Open and close the boutique
- Coach, staff, schedule, merchandize, and complete inventory
- Ensure policies and procedures are followed in order to achieve maximum results
TASKS & RESPONSIBILITIES
Commercial Performance and Team Management:
- Maximize sales and measure sales performance and conversion rates on a daily basis.
- Provide and inspire outstanding service to our customers
- Assist in assigning and monitoring sales goals of Sales Associates
- Responsible for clientele development
- Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
- Train, coach, develop, and manage sales associates in selling skills
- Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
Facilitate proper communication between management and associates
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Clientele Service and Management:
- Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
Train the team on optimizing Capture Rate and After Sale do develop personal customer database
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Product and Stock Management:
- Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)
- Oversee and participate in department inventories
- Monitor proper pricing of merchandise
Minimize stock losses
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Process Management:
- Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
- Help solve problems that affect the department’s service, efficiency, and productivity
- Lock and secure the store, and oversee compliance with all security procedures
Any other tasks as assigned from time to time
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Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.
Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.
Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.
