Position Summary – The Front Desk Supervisor is responsible to ensure product is presented to company standards, that guests are our main focus, that all standards and procedures are being followed as instructed, and that any discrepancies are reported to the manager.
Pay for this position is $22.25 per hour
Major Duties & Responsibilities:
- Supervise and provide support and leadership to the front desk team.
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Provide excellent customer service to guests and team members
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Will be responsible, once trained, to carry out daily activities as training has indicated, always maintaining department standards
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Check guests in and out of the hotel
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Ability to handle cash transactions, both actual and electronic
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Resolve guest concerns, issues and follow-up
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Coordinate and communicates with all operating departments to enhance guest experience
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Maintain knowledge of current resort events, activities and promotions
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Co-operate and accept other assignments as and when required.
Minimum Qualifications & Skills:
- Minimum of 1-year experience in a front desk agent role preferred.
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Superior oral communication skills
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Excellent organizational and time management skills
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Proficient with computers
