About Us:
We are a leading window and door company in Vaughan, committed to delivering high-quality products and exceptional customer service. We pride ourselves on our professionalism, attention to detail, and dedication to customer satisfaction.
Job Summary:
We are seeking an organized and proactive Service Coordinator to join our team. In this role, you will act as the main point of contact between customers, installers, and internal teams, ensuring timely and efficient coordination of service requests, installations, and follow-ups.
Key Responsibilities:
- Schedule and coordinate installation and service appointments with customers and technicians.
- Serve as the first point of contact for customer inquiries, complaints, and service requests.
- Communicate effectively with field teams to ensure timely completion of work orders.
- Maintain accurate records of service calls, warranties, and customer interactions.
- Follow up with customers post-service to ensure satisfaction and resolve any outstanding issues.
- Collaborate with sales and operations teams to streamline processes and improve service delivery.
- Assist in managing inventory and ordering of replacement parts as needed.
Qualifications:
- Minimum 2 years of experience in a service coordination, customer service, or administrative role (experience in the home improvement, window, door, or construction industry is a strong asset).
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with scheduling or CRM software.
- Positive attitude, problem-solving mindset, and commitment to customer satisfaction.
Why Join Us:
- Competitive salary and benefits.
- Supportive and collaborative work environment.
- Opportunity to grow within a reputable and established company.
- Hands-on experience in the home improvement industry.
Pay: $24.00-$28.00 per hour
Work Location: In person
