Maintains customer relationship by responding to inquiries; documenting actions.
Essential Duties and Responsibilities:
- Respond to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; and verifying customer's understanding of information.
- Record customer inquiries by documenting inquiries and responses in customers' accounts.
- Improve quality service by recommending improved processes.
- Replenish products and supplies to ensure in stock conditions at all
- Communicate with the management team regarding customer requests and vendor-related concerns.
Qualifications:
Think you have what it takes to be one of our Customer Service Associates? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
- Previous experience in customer service and retail is an asset.
- Able to multitask and work independently and in a team setting.
- Able to work in a past face environment.
- Able to stand on feet for long period of time.
- Friendly and warm.
- Demonstrates positive attitude.
The hourly wage rate for this position is $24.44. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
