At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.
Position Overview:
At INNhotels, the Restaurant Manager manages all front of house food and beverage operations, ensuring an excellent guest experience.
Key Responsibilities:
Managing and leading your team at this property you will be empowered to embrace the following duties, as well as other duties communicated by the General Manager:
Day-to-day operations:
- Lead and guide the Food & Beverage service team to drive results.
- Monitor operations to ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards, identifying areas for improvement.
- Comply with all Health & Safety regulations, being a champion for a safe work environment.
- Ensure all decisions are made in the best interest of the hotel/resort and management.
- Physically tour and review all areas of the food & beverage operations on a daily basis.
- Lead by example, fostering our corporate culture.
Handling financial responsibilities:
- Managing budgets, schedules, and controlling expenditure, ensuring food cost and labour targets are met.
- Tracking revenues, setting sales targets, and optimizing profits.
- Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies.
- Developing improvement actions, carry out costs savings.
Leading a successful team:
- Foster a positive and collaborative work environment, promoting teamwork and effective communication among departments.
- Provide coaching, training, and guidance to team.
- Oversee the recruitment, selection, and onboarding process for the service roles.
- Regular briefings and meetings with team.
- Monitoring and motivating staff with constructive communication in a positive work environment and a shared vision of targets and career progression.
- Investing effort in employee engagement and retention in collaboration with HR.
- Be a role model to all staff, one that they want to emulate.
Providing great guest experiences:
- Ensure guest satisfaction is a top priority, with all staff consistently delivering exceptional service.
- Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience.
- Addressing complaints with a personal touch to restore customer satisfaction.
- Keeping a watchful eye on both competitors and technological trends and innovations in food and beverage with a view to leveraging any insights to build customer relations.
Handling reputation management:
- Working with the Marketing team to manage the hotel’s food and beverage online presence and generating an online buzz through special offers and promotions.
- Foster and develop relationships within the community.
- Ensuring all customer enquiries are dealt with in a timely manner and customer-oriented responses are issued for all negative reviews.
- Pursuing strategic branding endeavors.
And, other duties as appropriately assigned.
Qualifications:
- Proven experience in hotel food and beverage operations management.
- A passion for food and beverage operations, being current with trends and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional problem-solving and decision-making abilities.
- Ability to work under pressure and prioritize tasks effectively.
- Familiarity with hotel management software and systems and Microsoft Office.
- Understanding of financial management principles, scheduling, and budgeting.
- Commitment to delivering outstanding guest service and maintaining high standards.
- Knowledge of employment standards, occupational health & safety, and sanitation regulations in the hospitality industry.
- Current certifications in ProServe is required.
- Certification in Food Safe and First Aid is preferred.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- We do NOT offer LMIA, sponsorship, or PR assistance. Do you require LMIA, sponsorship, or PR assistance to work in Canada?
- What are your wage expectations?
Experience:
- Restaurant Management: 3 years (preferred)
Licence/Certification:
Location:
- Grande Cache, AB (preferred)
Work Location: In person
