Bilingual French/English Contact Centre Manager
Remote within Canada
70-75K
Temp to Perm
Our client, a global leader in creating exceptional customer experiences, is seeking a fluently Bilingual Contact Centre Manager to join their expanding team in Canada.
If you are fluently bilingual in French and English and reside within Canada, possess a minimum of 3 years call/contact centre leadership experience as well as exceptional communication skills, this exciting opportunity could be a great fit for you!
Requirements:
- 3+ years proven experience as a Call Center Supervisor or similar managerial position
- Proven experience and knowledge in operations and customer-focused support
- Leadership and management skills with the desire to coach, train, mentor and build skillsets to
enhance business output and capabilities
- Positive and proactive by nature offering ongoing support and encouragement to customer service
teams to develop and maintain quality in all aspects of work
- Experience in business and technology management
- Critical thinker, strong motivator and clear communicator with superior written and verbal
skills
- Exceptional complex problem-solver with effective negotiation and conflict resolution
skills
- Multi-tasker who is detail and deadline oriented and data-driven with an analytical
mindset
- Professional and efficient in managing and optimizing workflow in a high-pressure
environment
- Computer knowledge including advanced Microsoft Office Suite and previous experience with NiCE,
and Freshdesk software an asset
- Proficiently bilingual, spoken and written - English/French
Please submit resumes to:
[email protected]
#DGT2
