The General Manager is responsible for the overall leadership, strategic direction, and operational success of Hyatt Centric Winnipeg. The GM ensures exceptional guest experiences, drives financial performance, develops high-performing teams, maintains brand standards, and strengthens the hotel's position within the local market. The General Manager serves as the primary leader of the property and is accountable for all aspects of hotel operations, including Rooms, Sales & Marketing, Revenue Management, and Guest Satisfaction.
Key Responsibilities
Leadership & Culture
- Lead, inspire, and develop the hotel leadership team and associates.
- Foster a culture aligned with Hyatt's values of care, inclusion, integrity, empathy, experimentation, and respect.
- Promote employee engagement, recognition, and professional development.
- Ensure a positive, inclusive, and productive workplace environment.
- Serve as the ambassador of the Hyatt Centric brand and hotel culture.
Operations Management
- Oversee all hotel operations, including Front Office, Housekeeping, Maintenance, and Guest Services.
- Ensure consistent delivery of exceptional guest experiences.
- Maintain compliance with Hyatt brand standards, operating procedures, and quality assurance programs.
- Monitor and improve operational efficiency and service excellence.
- Ensure the hotel maintains high cleanliness, safety, and maintenance standards.
Financial Management
- Develop and manage annual operating budgets and business plans.
- Achieve revenue, profitability, and market share objectives.
- Analyze financial reports and key performance indicators (KPIs).
- Manage labor costs, operating expenses, and capital expenditures.
- Implement strategies to maximize RevPAR, ADR, occupancy, and overall profitability.
Sales & Revenue Generation
- Partner with the Sales and Marketing team to develop and execute revenue-generating strategies.
- Build relationships with corporate clients, travel partners, community organizations, and key stakeholders.
- Support business development initiatives and market positioning efforts.
- Collaborate with Revenue Management to optimize pricing and inventory strategies.
Guest Experience
- Ensure guest satisfaction scores meet or exceed Hyatt and ownership expectations.
- Actively engage with guests and address escalated concerns promptly and professionally.
- Monitor online reputation management platforms and guest feedback.
- Implement continuous improvement initiatives based on guest insights.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Previous General Manager or Assistant General Manager experience in a full-service or lifestyle hotel preferred.
- Strong financial acumen and understanding of hotel performance metrics.
- Proven ability to lead teams and drive employee engagement.
- Excellent communication, leadership, and interpersonal skills.
- Strong knowledge of revenue management, sales, and hotel operations.
Pay: From $80,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
