Store Manager – Techtron (Billings Bridge Shopping Centre, Ottawa)
Job Title: Store Manager
Company: Techtron
Location: Techtron – Billings Bridge Shopping Centre, 2269-2277 Riverside Drive, Ottawa, ON K1H 8K2 (Billings Bridge Shopping Centre)
Job Type: Full-Time, Permanent
About Techtron
Techtron is a leading electronics retailer and repair service provider specializing in smartphones, tablets, laptops, smartwatches, accessories, device protection, and professional repair services. We are committed to providing exceptional customer service, expert technical support, and high-quality repair solutions.
Position Summary
The Store Manager is responsible for overseeing all aspects of store operations, including sales performance, customer experience, repair services, inventory management, staff development, and profitability. This role requires a hands-on leader who can motivate a team, drive results, and ensure operational excellence.
Key ResponsibilitiesSales Leadership
- Achieve and exceed monthly, quarterly, and annual sales targets.
- Drive sales of mobile phones, tablets, laptops, accessories, screen protectors, and repair services.
- Increase accessory attachment rates and protection plan sales.
- Monitor KPIs and implement strategies to improve performance.
- Build relationships with local customers and businesses.
Team Management
- Recruit, train, coach, and develop sales associates and technicians.
- Conduct regular performance reviews and coaching sessions.
- Create schedules and manage staffing levels.
- Lead daily sales meetings and product training sessions.
- Foster a positive and high-performance culture.
Customer Experience
- Deliver exceptional customer service at all times.
- Resolve customer concerns and escalations professionally.
- Ensure customers receive accurate repair and product recommendations.
- Maintain high customer satisfaction and review ratings.
Repair Operations
- Oversee phone, tablet, smartwatch, and laptop repair services.
- Monitor repair turnaround times and quality control standards.
- Ensure technicians follow company repair procedures.
- Manage warranty and post-repair customer support.
- Track technician productivity and repair revenue.
Inventory & Merchandising
- Manage inventory levels and stock replenishment.
- Conduct regular inventory counts and audits.
- Prevent inventory shrinkage and loss.
- Maintain clean, organized, and attractive product displays.
- Ensure pricing and promotional materials are updated.
Store Operations
- Open and close the store according to company procedures.
- Manage cash handling, deposits, and daily reporting.
- Ensure compliance with company policies and mall regulations.
- Maintain a clean, safe, and professional store environment.
QualificationsRequired
- Minimum 3 years of retail management experience.
- Strong sales and customer service background.
- Experience managing teams and achieving sales targets.
- Excellent communication and leadership skills.
- Strong organizational and problem-solving abilities.
- Ability to work evenings, weekends, and holidays as required.
Preferred
- Experience in electronics retail.
- Experience with smartphone, tablet, laptop, and smartwatch repairs.
- Knowledge of Apple, Samsung, Google Pixel, Motorola, and other mobile devices.
- Experience using POS and inventory management systems.
Key Performance Indicators (KPIs)
- Monthly sales revenue
- Gross profit margin
- Repair sales growth
- Accessory attachment rate
- Customer satisfaction score
- Inventory accuracy
- Employee retention
- Store profitability
- Average transaction value
- Conversion rate
Compensation & Benefits
- Competitive salary
- Monthly performance bonus
- Employee discounts
- Paid training and development
- Career advancement opportunities
- Company events and recognition programs
Why Join Techtron?
- Fast-growing electronics and repair company
- Career growth opportunities
- Dynamic and team-focused work environment
- Exposure to the latest technology products and repair services
- Opportunity to lead and develop a high-performing team
Apply today and become part of the Techtron leadership team at Billings Bridge Shopping Centre in Ottawa.
Job Types: Full-time, Part-time
Pay: $20.00-$25.00 per hour
Experience:
- Electronic Sales: 1 year (preferred)
- Phone Repair: 1 year (preferred)
Language:
- French (preferred)
- Arabic (preferred)
Location:
- Ottawa, ON K1H 7X6 (preferred)
Work Location: In person
