Full time subcontractor. Employee must have or arrange their own GST number, liability insurance, work van, tools and worksafe clearance letter.
Responsibilities:
- Deliver exceptional customer service and with commitment to quality
- Install and repair support for Phone, Internet, and TV over fiber/copper networks
- Installation, termination, and testing of coax, fiber, CAT5
- Be able to work safely at different heights
- Be able to follow the required safety regulations
- Ensures fall protection practices and procedures are followed
- Understands and communicates work orders in order to successfully complete job
- Focus on incremental Sales Opportunities during the customer install phase
Qualifications:
- Care about providing exceptional customer experiences, overcoming objections, and handling both favorable and unfavorable customer interactions
- Comfortable with solutions based selling, recommending products to your customers and upselling TELUS services and products
- Broad problem-solving abilities and analytical skills
- Can balance a physically demanding workload, which includes standing, lifting, climbing, bending, crawling in confined spaces and working in a variety of indoor/outdoor environments
- Able to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs and customer availability including out of town assignments
- Fluent in English and additional languages considered beneficial
Personal Qualities:
- Attention to detail and accuracy
- Ability to adapt to changing priorities
- Ability to work on multiple time-sensitive projects simultaneously and effectively manage deadlines
- Strong interpersonal and communication skills and the ability to work well in a team environment
- Excellent Customer service skills
Education, Certifications & Experience:
- Previous experience and/or education in telecommunications
- Pole climbing experience and work in heights are nice-to-have
- Clean and valid Class 5 Driver's License or another provincial equivalent, a driver’s abstract will be needed
- High School diploma or GED
- Proven record of customer service
Experience:
- Telecommunications: 1 year (Preferred)
Additional pay:
Schedule:
- 10 hour shift
- 8 hour shift
Job Type: Full-time
Pay: $80,000.00-$120,000.00 per year
Flexible language requirement:
Work Location: On the road
