WEST SOCIAL
Now Hiring: Front of House Manager
Front of House Manager (Floor Manager)
West Social is an elevated casual dining restaurant known for a polished, high-energy dining room and a guest experience that keeps people coming back. We're looking for a Front of House Manager to lead the floor during service, run a tight, well-coached team, and keep the business side of the house — cash, comps, invoices — accurate every single shift. We're hiring quickly for this role, so if you're ready to move, we're ready to talk.
What You'll Own
Shift Leadership & Floor Presence
- Run the floor during peak hours as the “conductor” of the dining room — high visibility, always reading the room.
- Set the atmosphere: lighting, music, and room temperature calibrated to the West Social brand and the night's volume.
- Oversee the host stand for strategic seating that prevents kitchen slams while maximizing table turns.
- Solve problems in real time — POS glitches, facility issues, or staffing gaps — without breaking service.
Guest Experience & Reservations
- Monitor the reservations inbox and confirm guest requests promptly.
- Work the room with table touches to gather feedback and build guest rapport.
- Own service recovery as the final word on guest complaints — empowered to issue comps, voids, or re-fires.
- Recognize regulars and high-spend guests to build community and loyalty.
Staff Supervision & Real-Time Coaching
- Lead pre-shift huddles covering 86'd items, specials, and floor goals.
- Hold the line on uniform standards, side-work, and service steps.
- Coach servers and bartenders in the moment, correcting course as service happens.
- Make real-time labor calls — cutting staff to match volume without compromising service.
Financial & Administrative Management
- Monitor the invoice inbox; scan, code, and file vendor invoices per accounting guidelines so vendors are paid accurately and on time.
- Issue and verify starting bank counts for all tills.
- Audit and approve comps, voids, and promos in real time.
- Perform mid-shift cash drops to the safe.
- Run end-of-shift checkouts — reconciling cash to tip-on-hand reports and securing the final drop.
Operational Synergy & Facility Standards
- Work the pass/expo line during rushes to keep BOH and FOH timing in sync.
- Hold the line on plate and drink presentation before anything leaves the kitchen or bar.
- Walk the floor every 60 minutes to keep restrooms, entryways, and the dining room spotless.
Miscellaneous
- Take on ad-hoc projects as needed — menu updates, signage, inventory spot-checks, and other management priorities.
What You Bring
Required
- 2–3 years of front-of-house experience in a full-service, table-service dining room — this role is built for someone who has run a floor, not just a counter.
- This is a full-service restaurant management role. Experience limited to quick-serve or fast-casual settings will not meet the bar for this position.
- Demonstrated experience with POS systems, cash handling, and shift-level financial reconciliation.
- A steady, calm presence under pressure — someone who can run a slammed Friday night without losing the room.
- Strong people leadership: comfortable coaching, correcting, and holding a team to a standard in real time.
- Smart Serve certification required at the time of hire.
Nice to Have
- Prior experience in an elevated casual or upscale dining environment.
- Familiarity with Maitre'D or a comparable POS platform.
- Experience supporting invoice coding, vendor management, or other back-office restaurant administration.
Schedule & Compensation
Full-time · evenings, weekends, and holidays required, consistent with restaurant service hours.
Houly rate, commensurate with experience.
Pay: $24.00-$27.00 per hour
Application question(s):
- Have you managed a dine in, table service restaurant before?
Work Location: In person
