Position Summary
The Waterfront Guest Services & Dock Attendant is responsible for providing exceptional customer service to all guests arriving by boat. This position serves as the first point of contact for visiting boaters, welcoming them to the waterfront, assisting with docking procedures, managing boat reservations, and coordinating guest arrivals. The ideal candidate is friendly, organized and enjoys working outdoors in a fast paced waterfront environment.
KEY RESPONSIBILITIES
Welcome and greet boaters and visitors upon arrival at the dock.
Assist with coordinating safe docking and direct boats to assigned berths when required
Manage and confirm boat reservations and maintain accurate reservation records
Communicate with boaters by phone, email and VHF radio
Provide information about services, facilities, local attractions and waterfront amenities
Monitor dock activities and report any safety concerns or maintenance issues
Maintain a clean, organized and welcoming dock area
Handle guest concerns profesionally and resolve issues promptly or refer them to management
Follow all safety procedures and emergency protocols
Qualifications
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Comfortable working outdoors in varying weather conditions
Ability to remain calm and professional during busy periods
Basic computer skills and experience with reservation systems are an asset
Knowledge of boating and dock operations is preferred but not required
PHYSICAL REQUIREMENTS
Ability to walk the docks
Comfortable working around water and on floating docks
PERSONAL QUALITIES
Friendly, welcoming and professional
Reliable and punctual
Positive attitude and strong teamwork skills
Attention to detail
The Waterfront Guest Services & Dock Attendant plays an important role in creating a positive first impression for guests arriving by water, ensuring every visitor receives a warm welcome and outstanding service from the moment they dock
Pay: $20.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Work Location: In person
