Enthuse customers and provide best experience through best in class hardware, software and technical support services
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Unlimited employment contract
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Onboarding program
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Buddy program
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International job opportunities
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Health/ Medical insurance
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Life insurance
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Dental insurance
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Internal career development program
- 1–3 years of experience in IT support, desktop support, help desk, or field support
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Basic troubleshooting experience with Windows 10/11, Microsoft Office, and Microsoft 365/O365
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Familiarity with Windows device setup, user profiles, application support, and basic hardware troubleshooting
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Basic understanding of LAN connectivity, network troubleshooting, and remote support tools
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Experience with ServiceNow or similar ticketing platforms for ticket documentation and follow-up
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Experience with smart cards, badge/card readers, or similar authentication tools preferred
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Strong customer service, communication, and end-user support skills
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Flexibility to work outside normal business hours when needed
- Provide on-site technical support to end users at the ITC Center and client locations
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Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and peripherals (Windows 10/11, Microsoft 365, and Apple devices)
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Support IMAC activities: install, move, add, and change requests
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Assist with onboarding new users, including GID setup, user profiles, email configuration, mobile office, and standard application deployment
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Image and re-image PCs following standard procedures; assist with data backup when required
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Support device migrations, including desktop-to-laptop transitions, replacements, and hardware upgrades
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Manage, update, and document tickets accurately in ServiceNow
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Maintain accurate records of repairs, inventory, and equipment
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Communicate effectively with end users, team members, and management throughout the resolution process
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Participate in project rollouts and deployments as needed
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
