Venor is proud to partner with Great Canadian Docks in their search for a Dock Sales and Service Specialist to join their Marine Solutions team in Kenora, ON.
Great Canadian Docks is a leader in the marine industry, providing premium-quality waterfront solutions through its direct-to-market locations and a strong network of independent dealers spanning from Saskatchewan to Newfoundland. As the exclusive Central and Eastern Canadian distributor for EZ Dock, the industry leader in modular floating dock systems for more than 30 years, Great Canadian Docks delivers best-in-class marine solutions serving a broad range of clients from homeowners and marinas to parks, resorts, and government agencies.
Great Canadian Docks has earned a strong industry reputation through its comprehensive product offerings, dedication to reliable solutions and exceptional service, and a focus on helping clients protect and maximize their waterfront investments.
About the Role:
Reporting to the Director of Sales, the Dock Sales and Service Specialist will play a crucial role in developing strategic partnerships, work with customers to understand their waterfront needs, and help design practical, real-world dock solutions.
This role is ideal for someone who is enthusiastic about the marine industry, working with their hands, enjoys being on the water, and building long-term relationships with customers in a cottage-country environment.
Key Responsibilities:
- Work directly with customers in a consultative way; listening first to understand their dock and waterfront needs, diagnosing problems, and recommending practical EZ Dock solutions that improve their overall waterfront experience.
- Prioritize problem-solving and customer success over transactional selling by providing tailored advice and solutions, focusing on the right fit rather than the first sale, and building long-term customer relationships.
- Manage dock installation projects from conception through completion, ensuring alignment with client needs and company goals.
- Help customers troubleshoot existing dock systems and recommend upgrades, additions, or servicing solutions.
- Support waterfront dock installations on-site when required (hands-on, physical work involved).
- Assist with warehouse operations, preparation of materials, and logistics as needed.
- Collaborate with a knowledgeable internal team; ask questions, lean on expertise, and work together to solve problems.
- Represent the company at trade shows, exhibitions, and other events to build new business connections with homeowners, cottagers, and contractors.
What We’re Looking For:
- Proven experience in the marine industry or possess a technical understanding of outdoor recreational systems / cottage-country living
- Excellent communication skills to articulate ideas clearly and persuasively at all business levels as well as effectively present solutions and negotiate with clients.
- Exceptional customer service skills, focused on building long-term relationships
- A strong problem-solving mindset built on listening first, asking the right questions, then building solutions
- Ability to work in a small team environment where everyone contributes and supports each other
- Hands-on attitude, willing to help in the warehouse and on the water for dock installations as needed.
- Comfortable working in a physically active, outdoor environment
- Exceptional time management skills, with the capability to prioritize tasks and manage multiple projects simultaneously with a high degree of autonomy and accountability.
- Technical knowledge of docking systems is considered an asset.
Who You Are:
- You have a genuine passion for the marine industry and are driven by the challenge of developing and solving real-world problems that enhance the waterfront experience.
- You are comfortable rolling up your sleeves and getting involved in the warehouse and on the water.
- You are naturally likable and can build trust easily with customers.
- You are comfortable navigating uncertainty and adapting to evolving business needs.
- Your ability to learn quickly and apply new knowledge effectively makes you a resilient member of any team.
Working Environment:
This position involves working in the office, in the field, and on-site for dock installations from time-to-time. Travel is an integral part of this job and will be required up to 30% of the time including some out of province travel for business development, industry trade shows, on site customer support, and time spent at other offices.
We embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. If you require any accommodation in the application and interview process, please let us know (including different materials or otherwise
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
Work Location: In person
