About Us:
We’re excited to introduce The Playbook Commons; an exciting new restaurant located in the heart of Exhibition Place!
At The Playbook Commons, we’re all about creating memorable experiences. Our people-first culture empowers our team to deliver exceptional service in a guest-focused environment. Together, we’re building a best-in-class hospitality experience.
Blending the energy of a steakhouse with the comfort of American-Italian cuisine and the excitement of sports theatre, The Playbook Commons offers a vibrant, welcoming space where great food meets great company - and where lasting memories are made.
This posting is for a currently existing vacancy.
What You'll Do:
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Support the General Manager in overseeing daily operations, including staffing, guest service, financials, and strategic planning.
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Lead and mentor both front-of-house and heart-of-house teams to uphold service excellence and company standards.
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Assist with recruitment, onboarding, training, and performance management of all team members (e.g., hosts, servers, bartenders, kitchen and support staff).
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Actively manage guest experience by resolving concerns, responding to feedback, and handling special requests with professionalism.
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Work closely with the kitchen team to ensure timely and accurate food and beverage service, including accommodation of dietary needs.
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Contribute to inventory control, including ordering supplies, conducting stock counts, and minimizing waste.
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Assist in financial oversight, including revenue tracking, expense management, and identifying cost-saving opportunities.
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Manage scheduling, timesheets, and basic payroll administration to ensure proper staffing and compliance with company policies.
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Maintain a clean, safe, and organized environment in accordance with Ontario health and safety regulations.
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Promote a positive, respectful, and inclusive workplace culture where communication and collaboration thrive.
What You’ll Need:
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2+ years in a restaurant leadership or supervisory role in a full-service or upscale dining environment.
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Proven leadership skills with the ability to coach and develop team members.
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Strong customer service and communication abilities.
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Highly organized and able to multitask in a fast-paced environment.
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Flexibility to work evenings, weekends, and holidays as needed.
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Legal eligibility to work in Canada.
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Smart Serve certification (required); Food Handler Certificate (preferred).
Why Join Us:
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Group health benefits
- Exclusive discounts
- Staff meal
- Career advancement opportunities in a growing environment
- And more!
