ALL IN ON A REWARDING CAREER AT INLAND
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.
We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.
Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.
This position is located at our sales and service dealership in Kelowna, BC.
PAY RANGE
The salary range for this role is between $55,000 - $60,000, based on experience.
CANADA BENEFITS PACKAGE
Our employees receive a generous benefits package including:
-
Extended Medical (including Vision)
-
Dental
-
Prescription benefits
-
RRSP with employer matching program
-
Long Term and Short Term Disability
-
Life Insurance and Accidental Death and Dismemberment Insurance
-
Paid Time Off
-
On-going training opportunities
-
Annual boot allowance
THE OPPORTUNITY
The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed.
In this role, you will be at the forefront of Inland’s commitment to provide the highest standard of service to all our customers. Service Advisors will lead The Inland Way of understanding needs, proactivity, and exceeding customer expectations.
Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service approach.
YOUR RESPONSIBILITIES
-
Greets walk-in customers and/or promptly answers customer phone calls
-
Schedules appointments, performs check-ins, and follows up with customers through the entire service process
-
Provides accurate and thorough estimates, sells other related parts and services, and ensures customer reviews approves the estimate before proceeding with work
-
Remains in communication with customer throughout the entire service engagement
-
Proactively contacts customers to schedule preventative maintenance and repairs
-
Maintains strong working knowledge of warranty parameters for KW chassis (re: trucks) and the major component suppliers and advises customers accordingly
-
Owns the customer experience and creates value through continuous communication
-
Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specifications
