Service Master of Fredericton is seeking an experienced adaptable and driven Project Manager to lead restoration projects for residential and commercial properties impacted by fire, water, wind, smoke and mould damage.
This role is critical in ensuring projects are completed safely, efficiently, and to the highest quality standards while providing exceptional customer service during challenging circumstances. The ideal candidate is a strong people leader who can effectively manage change, build trust with teams and clients, and maintain a positive, solutions-focused approach in fast-paced and often unpredictable environments.
Key Responsibilities:
Lead, coach and coordinate restoration teams, including employees and subcontractors, to deliver high-quality projects safely and efficiently.
Foster a positive, collaborative, and accountable team culture that promotes engagement. productivity, and continuous improvement.
Conduct site inspections and assess damage to develop scopes of work, project plans, and resource requirements.
Manage project timelines, budgets, and resources to ensure successful project execution and profitability.
Serve as the primary point of contact for clients, insurance adjusters, property managers, and other stakeholders.
Effectively manage project changes, shifting priorities, and unforeseen challenges while minimizing disruption, and maintaining project momentum.
Communicate clearly and proactively with stakeholders to ensure expectations are understood and managed throughout the project lifecycle.
Monitor project progress and ensure compliance with safety regulations, industry standards, and quality expectations.
Respond to emergency restoration situations as part of an on-call rotation.
Build strong client relationships and identify opportunities for repeat and referral business.
Support conflict resolution and facilitate teamwork.
Promote a respectful and professional work environment.
Qualifications:
3-5 years of experience in restoration or construction, with project management experience preferred.
Red Seal in Carpentry (strong asset).
Experience managing budgets, schedules, subcontractors, and multiple concurrent projects.
Demonstrated experience leading teams and coordinating diverse stakeholders.
Ability to learn and utilize various software applications associated with project management and restoration services.
Valid driver's license.
Skills & Attributes:
Strong leadership, coaching, and people management skills.
Demonstrated ability to lead teams through change and adapt to evolving business needs and project conditions.
Positive attitude with a customer-focused and team-oriented approach.
Excellent communication. relationship-building, and conflict-resolution skills.
Highly organized with exceptional planning and problem-solving abilities.
Resillient and adaptable with the ability to remain calm and effective in high-pressure situations.
Collaborative mindset with the ability to build trust and work effectively across teams.
Solution-focused and proactive when navigating ambiguity, competing priorities, and unexpected challenges.
Strong decision-making skills and the ability to balance operational, financial, and customer needs.
Working Conditions:
Combination of office and on-site work environments.
Exposure to active construction sites and damaged properties.
Participation in an after-hours emergency response rotation.
Why Join ServiceMaster Fredericton?
Join a respected restoration team where your work has a meaningful impact on people's lives during some of their most challenging moments. We are committed to supporting our employees with competitive benefits, opportunities for growth, and a collaborative workplace where your contributions are valued. Whether you're looking to develop your leadership skills, take ownership of projects, or help drive continuous improvement, you'll find a rewarding career with us.
What We Offer:
The opportunity to make a real difference by helping people and communities recover.
A comprehensive benefits plan, including an Employee Assistance Program (EAP).
A competitive vacation and paid time off package.
Opportunities for career growth, leadership development, and professional advancement.
A dynamic, supportive, and team-oriented work environment.
The chance to lead projects, build strong client and team relationships, and contribute to operational excellence and continuous improvement.
Job Types: Full-time, Permanent
Experience:
- project management: 3 years (preferred)
Work Location: In person
