Welcome Home Construction
Kitchener-Waterloo, Ontario
Job Type: Full-Time, Permanent
Work Location: In Person
Hours: 44 hours per week
Salary: $45,000–$65,000 per year, based on relevant experience and demonstrated sales ability, plus performance-based compensation
About the Role
Welcome Home Construction is looking for a motivated sales professional to join our growing team.
This is a sales-focused position involving outbound business development, inbound lead qualification, customer follow-up, appointment setting and sales coordination.
The successful candidate will work with both business-to-business and residential customers and will help develop new opportunities while maintaining strong communication with existing and prospective clients.
We are open to someone earlier in their sales career if they demonstrate strong communication, initiative, organization and the willingness to consistently prospect for new business.
More experienced candidates with proven sales, business-development or construction-related experience will be considered toward the higher end of the compensation range.
Key Responsibilities
- Conduct outbound B2B and B2C prospecting and cold calling.
- Respond promptly and professionally to inbound telephone, email and online inquiries.
- Qualify prospective customers and determine whether opportunities are a good fit.
- Ask effective discovery questions and accurately gather preliminary customer and project information.
- Schedule qualified appointments, consultations and site visits.
- Maintain organized customer records and sales opportunities.
- Coordinate customer information with internal estimating and operations teams.
- Communicate proposals and pricing professionally to prospective customers.
- Follow up consistently on quotations, proposals and outstanding opportunities.
- Maintain and manage an active sales pipeline.
- Develop relationships with businesses, property owners, property managers, investors, homeowners and referral partners.
- Assist with scheduling recurring maintenance, cleaning and service requirements for property clients.
- Maintain consistent communication with customers throughout the sales process.
- Assist with the development and coordination of outside sales representatives as the department grows.
- Track sales activity, appointments, opportunities, follow-ups and results.
What We Are Looking For
The right candidate should:
- Be comfortable making outbound calls and creating new opportunities.
- Be comfortable with cold calling on a regular basis.
- Communicate confidently and professionally by telephone, email and in person.
- Listen carefully and ask effective questions.
- Be able to understand and accurately document customer requirements.
- Demonstrate strong follow-up habits.
- Be persistent without being overly aggressive.
- Be organized and able to manage multiple opportunities at the same time.
- Be comfortable being accountable for sales activity and results.
- Be comfortable using or learning CRM and sales-management systems.
- Work independently while collaborating with estimating, operations and management.
- Have strong written communication skills.
- Have the potential to take on greater sales leadership responsibility over time.
Preferred Experience
Experience in one or more of the following is considered an asset:
- Inside sales
- Business development
- Outbound sales
- B2B sales
- Service-based sales
- Construction
- Renovations
- Property management
- Building services
- Home improvement
- Restoration
- HVAC
- Plumbing
- Electrical
- Real estate-related services
- Commercial services
Previous experience supervising, training or coordinating sales representatives is also considered an asset.
Construction experience is helpful but is not mandatory.
We are more interested in finding someone with strong sales ability, communication skills, organization, initiative and follow-through.
Who This Position Is For
This position may be a strong fit if you:
- Are comfortable picking up the phone and creating opportunities.
- Enjoy speaking with new people.
- Understand that follow-up is an important part of professional sales.
- Know how to ask questions before offering solutions.
- Can distinguish between a serious opportunity and someone simply requesting a price.
- Are comfortable speaking with business owners, property managers and homeowners.
- Keep detailed notes and manage your responsibilities without constant reminders.
- Are motivated by measurable results.
- Want the opportunity to grow into a larger sales and leadership role.
Who This Position Is Not For
This position is likely not a good fit if you:
- Are uncomfortable cold calling.
- Prefer waiting for inbound leads.
- Are looking primarily for an administrative or customer-service role.
- Do not enjoy follow-up.
- Are uncomfortable being measured on activity and results.
- Do not want responsibility for developing new business.
Compensation
Base salary: $45,000–$65,000 per year
Compensation will be based on:
- Relevant sales experience.
- Demonstrated sales ability.
- Business-development experience.
- Industry knowledge.
- Leadership experience.
- Overall suitability for the position.
Additional performance-based compensation is available based on results.
There is meaningful advancement potential for someone who demonstrates the ability to generate business, manage opportunities and eventually help develop and lead a broader sales team.
Application
Please submit your résumé outlining your relevant sales, business-development and customer-facing experience.
Candidates selected for an interview should be prepared to discuss their experience with:
- Cold calling.
- Prospecting.
- Lead qualification.
- Sales follow-up.
- CRM systems.
- Business development.
- Service-based sales.
- Customer relationship management.
This is a full-time, in-person position based in the Kitchener-Waterloo area.
Pay: $45,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Application question(s):
- Are you comfortable making outbound cold calls to both businesses and consumers as a regular part of your workday?
Answer type: Yes / No
- Are you willing to actively prospect for new business rather than relying only on inbound leads?
Answer type: Yes / No
- Are you available to work full-time, in person in the Kitchener-Waterloo area for a regular 44-hour workweek?
Answer type: Yes / No
- Are you comfortable working in a role where sales activity, follow-up and results are measured?
Answer type: Yes / No
- How many years of sales or business-development experience do you have?
- No direct experience
- Less than 1 year
- 1–2 years
- 3–5 years
- More than 5 years
- Which best describes your previous sales experience?
- Primarily customer service
- Retail sales
- Primarily inbound sales
- Account management of existing customers
- Outbound sales / new customer acquisition
- Combination of outbound sales and account management
- Have you previously been responsible for qualifying a customer before scheduling an appointment, site visit or sales consultation?
- Yes
- No
- Have you previously gathered customer requirements or project information before a quotation or proposal was prepared?
- Yes
- No
- Have you used a CRM or sales pipeline management system?
- Yes
- No
If yes, :
Please list the CRM or sales-management systems you have used.
- Do you have sales or customer-facing experience in construction, renovation, property management, building services, home services, restoration, real estate or another project-based service business?
- Yes
- No
If yes, briefly describe your experience.
- Have you ever recruited, trained, supervised or coordinated sales representatives, canvassers or business-development staff?
- Yes
- No
If yes, briefly describe your experience.
- A potential customer tells you:
“I'm interested, but just send me some information.”
What would you say next?
Answer type: Short written answer
- You sent a proposal to a qualified customer five business days ago and have not received a response. Briefly describe what you would do next.
Answer type: Short written answer
- The posted base salary range is $45,000–$65,000 per year, based on experience and demonstrated ability, plus performance-based compensation. Is this compensation structure generally within your expectations?
- Yes
- No
Work Location: Hybrid remote in Kitchener, ON N2G 2P3
