Job Overview
We are seeking a dedicated JHVAC Maintenance Contracts Lead to join our growing team. The ideal candidate will support our service team in managing HVAC preventative maintenance contracts for our growing clients.
This position requires excellent communication skills with clients and technicians, a strong attention to detail, and the ability to manage multiple tasks efficiently. The Contract Administrator will be the first point of contact for our contract clients for all matters contracts, ensuring their needs are met promptly and effectively.
Responsibilities
- Prompt maintenance contract renewals
- Follow-up/ check-in with technicians / clients to ensure maintenance was complete (no assets were missed)
- Responding to client emails/ enquiries for new/ existing contracts
- Receiving maintenance service requests from the customers and documenting service request details into a work order
- Accurate contract billings and costing on maintenance jobs and ensuring that we charge for all extra time and materials
- Assessing and assigning priority to the maintenance work orders
- Serving as the primary point of contact for contract clients, addressing inquiries and providing information about services.
- Maintaining accurate records and files, ensuring all documentation is organized and up-to-date.
- Providing customer support by resolving issues and following up on service requests.
- Issuing POs for part purchases to technicians and 3rd party subcontractors.
- Performing other support functions including supporting service team in scheduling, answering client calls, technician onboarding, truck management etc.
Skills
- Fit within a family-friendly work environment
- Strong phone etiquette in English Language with a focus on customer service excellence.
- Proficiency in phone systems to handle multiple calls efficiently.
- At least 3-5 year experience in customer support roles, preferably within HVAC or facility management service environment. Experience in HVAC contract administration is a great asset.
- Solid administrative skills with a keen eye for detail.
- Ability to file documents accurately and maintain organized records.
- Previous experience as an office clerk or in a similar administrative role is a plus.
If you are passionate about providing outstanding service and possess the skills necessary to thrive in this role, we encourage you to apply. Join us in making a positive impact on our clients' experiences!
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
Work Location: In person
