Company intro:
At Officetrax, we simplify the complex world of facility management with innovative software solutions trusted by businesses across North America. Our platform helps companies streamline work orders, manage assets, and strengthen vendor performance — all from one centralized, intuitive hub.
Our mission is simple: reduce downtime, boost efficiency, and give organizations the visibility and control they need to succeed. From retail and hospitality to healthcare and commercial real estate, Officetrax connects internal teams, service providers, and vendors in real time, providing visibility, control, and measurable results.
Guided by our values – People First, Integrity, Innovation, and Collaboration – we’re building not just smarter software, but a stronger culture where every team member has the opportunity to grow, make an impact, and shape the future of facilities management.
As we continue to grow, we’re looking for a motivated Account Representative who is passionate about building strong customer relationships, supporting client success, and helping organizations maximize the value of the Officetrax platform.
What You’ll Do:
As an Account Representative, you will be a key point of contact for customers, helping ensure they receive exceptional service and support throughout their experience with Officetrax.
· Build positive relationships with customers and provide outstanding service.
· Assist customers with platform questions and account-related requests.
· Assist with onboarding new customers, including coordination of setup, training sessions, and early adoption support.
· Collaborate with technical support, product, and implementation teams to resolve client issues and ensure timely solutions.
· Assist customers with platform navigation and usage.
· Ensure customer requests are addressed promptly and professionally.
· Maintain accurate customer records and account information.
· Ensure customers are successfully utilizing the Officetrax platform by providing guidance, support, and proactive check-ins.
· Support customer retention through proactive communication and follow-up.
· Provide customer insights and feedback to internal teams to support product improvements and service enhancements.
What we’re looking for:
· 1-3 years of experience in customer service, account coordination, customer support, sales support or a related role.
· Strong verbal and written communication skills.
· Excellent organizational skills and attention to details.
· Ability to manage multiple tasks and follow through on commitments.
· Experience working with CRM system, ticketing system, or custom management platforms.
· Ability to work collaboratively with internal teams and customers.
· Customer-focused mindset with a commitment to delivering excellent service.
· Experience Working with SaaS software or technology-based solutions is considered an asset.
Nice to have:
· Experience coordinating onboarding, training, or customer support activities.
· Experience working with CMMS, Enterprise Asset Management (EAM), or facilities management platforms.
· Familiarity with customer success metrics such as adoption, retention, and expansion.
· Bilingual abilities (English/French or additional languages).
Pay: $40,000.00-$60,000.00 per year
Work Location: Hybrid remote in Brampton, ON
