Full job description
Ignite Connections is looking for a Client Success Coordinator to manage the day-to-day operations of our active client campaigns. In this role, you'll work to ensure consistent client communication, run client check-ins, resolve questions, coordinate internal follow-up, and keep campaigns on track. You'll work closely under the Account Manager, who focuses on renewal strategy and revenue, while you assist the operational experience that keeps clients satisfied day to day.
This is a relationship-driven role for someone who genuinely enjoys people; someone who can build trust quickly, stay organized across multiple accounts, and communicate effectively whether they're talking to a client or coordinating with our internal teams.
Why Join Our Team?
You'll be joining a team that has been consistently growing at a rate of 200% for 4 consecutive years (through and despite the COVID-19 pandemic). We are in an unbelievable recession-proof industry that has been growing consistently for time immemorial.
We are an incredible group of motivated and creative people looking for like-minded rockstars to join our organization. Since we don't believe in micro-managing our team, we are looking for self-motivated individuals who don't shy away from a challenge. We are on a purpose-driven mission to help make buying and selling Real Estate a seamless process for everyone.
Expectations:
- Run client check-in meetings and keep an honest read on whether campaigns are on track
- Build genuine, trusting relationships with clients and become their first call for day to day questions
- Coordinate with internal teams (Data, Onboarding, Call Team Manager) to resolve issues and follow through until they're closed
- Know when to handle something yourself and when to loop in leadership
- Keep detailed, organized notes in HubSpot and our renewal tracker
Who You Are
- A natural relationship-builder: You put clients at ease, listen well, and know how to deliver both good news and hard news with confidence and care.
- A hard worker.: You show up invested, not just present. You care about doing the job well, not just getting through the task list — and you're always looking for ways to make the process better, not just complete it. You buy into where the company is headed, and your word means something: when you say you'll handle something, it gets handled.
- Highly Organized: You can juggle multiple client accounts at once without letting details slip through the cracks.
- A Clear Communicator: You explain things simply, follow up without being asked, and keep people in the loop, clients and coworkers alike.
- Proactive and Accountable.:You take ownership of problems, chase down answers, and don't let things go stale in someone else's inbox.
- Calm under pressure: You can navigate a frustrated client or a tricky internal handoff without losing your composure.
- A team player: You're comfortable working across departments and know when to loop in the right person. You’re willing to go above and beyond for the benefit of the whole team.
- A Quick Learner: You aren't afraid to ask questions to expedite your learning.
Visit Ignite-connections.com to learn more about our offer & our company.
Looking forward to seeing if we have synergy!
Job Type: Full-time
Pay: $50,000 base salary, plus 1% commission on all renewals (OTE $50,000–$70,000)
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
Application question(s):
Do you have at least 1 year of experience in a client-facing or account management role?
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
Application question(s):
- Do you have at least 1 year of experience in a client-facing or account management role?
Work Location: In person
