Job Overview
We are seeking an energetic and dedicated Care Coordination Team Lead to oversee our healthcare coordination team. In this pivotal role, you will ensure seamless patient care management, coordinate interdisciplinary teams, and optimize operational workflows within a dynamic healthcare environment. Your leadership will drive excellence in patient experiences, foster collaboration across departments, and uphold the highest standards of care delivery. This is an exciting opportunity for a proactive professional passionate about improving healthcare outcomes and supporting staff in a fast-paced setting.
Duties
- Supervise and mentor care coordinators, assistants, and administrative staff to ensure efficient workflow and high-quality patient service
- Develop and implement care coordination protocols aligned with best practices and regulatory standards
- Oversee the management of electronic medical records (EMRs), ensuring accuracy, confidentiality, and compliance with healthcare regulations
- Collaborate with dental, medical, nursing, and hospital teams to coordinate patient care plans effectively
- Monitor departmental budgets, resource allocation, and staffing levels to maintain operational efficiency
- Utilize systems like Jane to streamline scheduling, billing, and patient communication processes
- Facilitate training sessions on medical terminology, electronic records systems, and human resources policies to enhance team capabilities
- Delegate work effectively across the team and manage day-to-day clinic operations with flexibility in scheduling and task assignment
Requirements
- Bachelor’s degree in Health Administration, Nursing, Physiotherapy, Allied Health, Business Administration, or a related field will be preferred
- Proven supervisory experience within healthcare settings such as Rehab offices, hospitals, or medical clinics
- Strong knowledge of electronic medical records (EMRs), EHC Billing portals like TELUS, Sunlife, Bluecross etc and practice management software like Jane or similar platforms
- Familiarity with medical terminology, paperwork and billing portals involved in WorkSafeBC, ICBC and private EHC companies.
- Experience in human resources functions including staff recruitment, onboarding, performance evaluations, and conflict resolution
- Ability to manage budgets effectively while optimizing resource utilization
- Prior experience in medical office environments is highly desirable
- Excellent communication skills to coordinate across multidisciplinary teams and ensure patient-centered care
- Demonstrated ability to run clinic operations independently, with flexibility in schedule and effective delegation of work to ensure smooth daily functioning
Join us as a Care Coordination Team Lead to lead with energy and purpose! Your expertise will empower our team to deliver exceptional healthcare experiences while fostering a collaborative environment that values innovation and compassion.
Pay: $21.00-$23.00 per hour
Expected hours: 18.0 – 20.0 per week
Work Location: In person
