Job Overview
Drewlo is seeking a reliable and detail-oriented Security Monitoring Operator to support centralized security monitoring operations across company properties and worksites. This role is responsible for monitoring camera systems, alarms, access-control activity, incident reports, and other security-related communications from a dedicated monitoring location.
The successful candidate will demonstrate strong judgment, confidentiality, situational awareness, and the ability to respond calmly and professionally to security-related events. Prior security monitoring, dispatch, concierge, property security, or alarm/camera surveillance experience is preferred.
Key Responsibilities
The Security Monitoring Operator will be responsible for:
Monitor CCTV, access-control systems, alarms, intercoms, and other security systems as assigned.
Identify, assess, document, and escalate suspicious activity, safety concerns, property issues, or emergency events.
Follow established incident-response protocols and escalation procedures.
Contact appropriate internal teams, emergency services, property staff, contractors, or supervisors when required.
Maintain awareness of multiple properties, locations, or operational areas simultaneously.
Prepare accurate and timely incident reports, shift logs, and activity summaries.
Preserve confidentiality and accuracy when handling sensitive security-related information.
Qualifications
High school diploma or equivalent.
Strong attention to detail and ability to remain alert during monitoring duties.
Ability to work a flexible schedule and be available for scheduling on any day of the week, including weekends, evenings, overnights, and statutory holidays as business needs require.
Ability to work independently while following established procedures.
Strong written communication skills for reporting and documentation.
Strong verbal communication skills and ability to communicate clearly during urgent situations.
Comfortable using computers, monitoring screens, communication tools, and basic software systems.
Demonstrated reliability, punctuality, and professionalism.
Ability to maintain confidentiality and handle sensitive information appropriately.
Previous security monitoring, CCTV monitoring, dispatch, concierge, alarm response, property security, or related experience is an asset.
Pay: $22.00-$25.00 per hour
Benefits:
- Flexible schedule
- RRSP match
Work Location: In person
