We are seeking a motivated and detail‑oriented In‑Office Sales Representative to support daily sales operations across our website, Shopify store, Etsy shop, and walk‑in customers. This role requires strong communication skills, fast response times, and the ability to coordinate with suppliers to ensure smooth order processing. The ideal candidate is organized, tech‑savvy, and comfortable working in a fast‑paced environment.
Key Responsibilities:
- Drive online sales across multiple platforms, with a primary focus on Etsy.
- Develop and implement effective sales strategies to achieve sales targets and increase revenue.
- Maintain and update product listings, ensuring accuracy and optimization for search visibility.
- Build and maintain strong relationships with customers, providing exceptional customer service and support.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Monitor market trends and competitors to identify new opportunities and challenges.
- Collaborate with the marketing team to create promotional campaigns and sales initiatives.
- Develop and execute business plans to align with company goals and objectives.
- Handle website sales, including quoting, order entry, and customer follow‑ups.
- Respond to customer inquiries via email, phone, and walk‑ins.
- Manage and update our Etsy store, including responding to messages and processing orders.
- Maintain and update our Shopify store (product listings, pricing, inventory checks).
- Communicate with suppliers to order materials, confirm lead times, and track shipments.
- Assist with Google Ads monitoring (basic understanding—adjusting budgets, reviewing performance).
- Prepare and send sales quotes, invoices, and order confirmations.
- Maintain accurate customer records and follow up on open leads.
- Support general office tasks related to sales and customer service.
Qualifications:
- 1–3 years of experience in sales, customer service, or office administration.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Comfortable using computers, email, and online platforms.
- Strong attention to detail and accuracy.
- Ability to work full‑time on‑site.
Preferred Qualifications:
- Experience with Shopify (product uploads, order management, basic edits).
- Experience with Etsy Shop Manager.
- Basic understanding of Google Ads.
- Familiarity with e‑commerce workflows and online customer support.
- Experience communicating with suppliers (local or overseas).
- Knowledge of metal fabrication, custom products, or manufacturing is an asset but not required.
Compensation and Benefits:
- Competitive salary and commission structure.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holiday pay.
- Professional development and training opportunities.
- Employee discount on company products.
Job Types: Full-time, Permanent
Pay: $37,500.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Experience:
- sales: 5 years (required)
- On Line Slaes: 5 years (required)
Licence/Certification:
- Driving License G (preferred)
Work Location: In person
