Job Overview
Hours: Full Time
7am to 3pm or from 1pm to 9pm mondays thru Friday. Must be available weekends.
We are seeking a dynamic and detail-oriented Service Client / Customer Care Scheduler to join our team! In this vital role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and enthusiasm. Your primary responsibility will be to coordinate appointments, manage schedules, and provide exceptional customer service that keeps our clients satisfied and engaged. This position offers an exciting opportunity to utilize your communication skills, analysis abilities, and multilingual talents to deliver top-tier service in a fast-paced environment. If you thrive on helping others and enjoy multitasking with precision, this role is perfect for you!
Responsibilities
- Manage and coordinate client appointment schedules efficiently, ensuring timely service delivery.
- Answer incoming calls with excellent phone etiquette, providing clear information and support to clients in both English and Spanish.
- Enter customer data accurately into our systems, maintaining up-to-date records for seamless scheduling.
- Communicate effectively with clients to confirm appointments, reschedule as needed, and address inquiries promptly.
- Utilize analysis skills to identify scheduling conflicts or inefficiencies and implement solutions to optimize workflow.
- Assist in upselling additional services or products during customer interactions to enhance client satisfaction and business growth.
- Collaborate with team members across departments to ensure smooth scheduling operations and outstanding customer experience.
Skills
- Strong data entry skills with attention to detail for precise record keeping.
- Bilingual fluency in English and Spanish is highly preferred to serve diverse client needs effectively.
- Excellent communication skills, both verbal and written, with a professional phone etiquette.
- Demonstrated analysis skills to assess scheduling patterns and improve efficiency.
- Experience in sales or upselling techniques that enhance customer engagement.
- Customer service expertise with a friendly approach that builds trust and loyalty.
- Ability to multitask efficiently in a fast-paced environment while maintaining accuracy.
This position offers an energizing work environment where your proactive attitude and dedication will make a real difference! Join us in delivering exceptional service that keeps our clients happy and our operations running smoothly!
LesAngesMtl.com
Les Anges Gardiennes
Pay: $20.00-$25.00 per hour
Benefits:
Work Location: In person
