Compensation & Benefits
- Base Salary: CAD $49,921.92 Base Salary – $73,999 (Bonus and Commission)
- Performance bonuses and commission opportunities
- Full-time (40 hours/week) with paid 1-hour lunch breaks
- Paid time off and paid vacation
- Extended health benefits
- Ongoing training, coaching, and clear career advancement opportunities
- Supportive, high-performance team culture
About Us
Our mission is to impact the confidence of people struggling with hair loss, scalp, and overall health concerns through personalized preventative and corrective solutions.
Vision: Transform 3,000 lives each year
Core Values: Inspirational, Disciplined, Accountable, Transparent, Aligned, Results-Oriented
We don’t just deliver treatments, we change lives.
Position Summary
The Clinical Care & Patient Education Specialist is a patient-facing clinical role responsible for delivering protocol-driven hair and scalp treatments while educating patients on their care plans, consistency, and expected outcomes. This role directly impacts patient results, satisfaction, and long-term retention.
This is not a cosmetology or hairstyling role. This role is best suited for individuals seeking a long-term career in Health and wellness with growth and advancement opportunities.
This position is designed for career-oriented, high-achieving individuals who are motivated by learning, and personal growth. Success requires professionalism, discipline, attention to detail, and the ability to work in a structured clinical environment.
This is not an entry-level role, We’re looking for committed professionals who thrive in a structured, patient-focused environment.
Competencies (Who You Are)
- Clinical Precision & Care: You follow protocols with attention to details and take pride in delivering consistent, high-quality experiences.
- Strong Communication: You explain treatments and aftercare clearly, confidently, and passionately.
- Strong sales Awareness : You are comfortable selling products and services that support patient results.
- Operational Discipline: You follow procedures, maintain organization, and respect clinic workflows.
- Calm & Professional: You remain composed and solutions-focused in a busy clinical environment.
- Ownership Mindset: You take responsibility for patient experience and outcomes within your role.
- Growth Mindset (Non-Negotiable): You are committed to continuous personal, professional, and financial growth. This role is not suited for individuals seeking routine, low-expectation work without development.
- Team Player: You collaborate respectfully with colleagues and contribute to a positive workplace.
Role Objectives (What You Achieve)
- Clinical Excellence: Deliver prescribed hair and scalp treatments accurately and consistently according to clinical protocols.
- Patient Education: Clearly educate patients on their treatment plans, aftercare, and the importance of adherence and consistency.
- Patient Outcomes: Support long-term results by reinforcing follow-ups, home care, and treatment schedules.
- Professional Experience: Contribute to a calm, professional, and structured clinical environment.
- Growth & Mastery: Continuously develop technical knowledge, communication skills, and clinical competence.
Key Responsibilities (How You Deliver)
- Administer protocol-driven hair and scalp treatments in accordance with clinic guidelines and safety standards.
- Educate patients during and after treatments on purpose, expectations, and next steps.
- Upsell new treatments and services that benefit the patients' results.
- Communicate professionally and confidently with patients in person and by phone when needed.
- Accurately document treatments and patient interactions.
- Collaborate with clinicians, technicians, and front-desk team members to ensure continuity of care.
- Participate in ongoing training and apply feedback to improve performance.
Career Path
Clinical Care & Patient Education Specialist → Hair Practitioner → Trichologist/Clinician
Physical Requirements
Ability to stand for extended periods while administering treatments.
Manual dexterity for applying topical treatments, washing, and drying hair and scalp.
Mobility to move between treatment rooms and clinic areas.
Visual acuity to ensure precise treatment application.
30/60/90 Day Success Plan 30 Days:
Master SOPs 60 Days: Improve show Objectives 90 Days: Consistently hit and exceed upsell targets
Job Types: Full-time, Permanent
Pay: $49,921.92-$73,999.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Work Location: In person
