Job Overview:
As an Order Entry/Customer Associate for our pressure washing company, you will be responsible for accurately processing customer orders, managing service requests, and providing exceptional customer support. You will serve as a key liaison between customers, field technicians, and sales teams to ensure smooth operations and customer satisfaction.
Responsibilities:
Order Entry & Processing:
- Accurately enter and confirm customer orders into the company’s system.
- Schedule pressure washing services based on availability and customer preferences.
Customer Service & Support:
- Respond promptly to customer inquiries via phone, email, or chat.
- Assist customers with service questions, pricing, and scheduling.
Coordination & Communication:
- Liaise between customers, sales teams, and field technicians to ensure smooth service execution.
- Notify customers of scheduling changes, delays, or confirmations.
Qualifications:
High school diploma or equivalent.
Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
Basic computer skills.
Ability to multitask in a fast-paced environment.
Pay: $21.86-$25.82 per hour
Benefits:
- Company pension
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
Work Location: Hybrid remote in Windsor, ON N8W 5K5
