Overview
We are seeking a Service Dispatcher & Customer Experience Coordinator who brings a bright, jovial attitude to the front lines of our business. You are the first voice our clients hear and the organizational anchor for our technicians.
This role is ideal for someone who loves connecting with people, managing moving parts, and has an aptitude for mechanics and very organized. While your primary focus will be managing incoming service inquiries and coordinating marine service schedules, this role is designed to evolve. As you learn our operations, you will increasingly take the lead on managing internal inventory, tracking components, and streamlining how we source and coordinate parts to support our repair pipeline.
This position offers an engaging environment where attention to detail and multitasking are essential to ensure seamless service delivery and positive client interactions.
What You’ll Do:
- Be the Face & Voice: Answer client inquiries via phone and email with a warm, welcoming, and upbeat attitude.
- Master the Schedule: Efficiently dispatch and schedule our skilled marine technicians for service and repair jobs, optimizing travel and timelines.
- Client Consultation: Listen carefully to client needs, log details accurately, and provide update communication throughout the repair process.
- Inventory & Parts Coordination (Growing Responsibility): Keep track of job requirements, log incoming and outgoing components, and eventually oversee internal parts tracking and fulfillment to support our service efficiency.
- Service Invoicing & Billing: Prepare and issue accurate invoices to clients upon completion of service work, ensuring all technician hours and utilized components are correctly logged.
- Payment Processing: Accept and process client payments, follow up on outstanding accounts receivable, and maintain clean billing records.
- Keep Operations Shipshape: Maintain accurate customer records and assist with general administrative duties to keep the office running smoothly.
Who You Are:
- Exceptional Interpersonal Skills: You genuinely enjoy talking to people. You have a positive, contagiously upbeat energy that leaves a great impression.
- An Exceptional Communicator: You can translate a customer's issue into clear, actionable notes for our technical team.
- Organized & Detail-Oriented: You thrive in a fast-paced environment where details matter, and you can juggle scheduling shifts without sweating.
- Problem-Solving Mindset: Ability to think on your feet when weather, traffic, or unexpected technical issues disrupt the daily service schedule.
- Technical Aptitude & Mechanical Curiosity: You don’t need to know boats inside and out, but you must have a willingness and curiosity to learn marine terminology, component names, and mechanical service processes, have a curious mind and an interest in learning the logistics of boat parts and service systems.
- Tech-Savvy: Comfortable with scheduling software, emails, and basic digital inventory or booking tools.
Experience
- Customer-Facing Experience: 2+ years in customer service, hospitality, front-desk administration, or client relations where a warm, friendly phone presence was essential.
- Logistics or Scheduling Background: Experience in dispatching, service coordination, logistics, or managing multi-person calendars (e.g., service trades, automotive, delivery, or medical booking) is highly asset-focused.
- Inventory or Order Tracking: Experience working with basic inventory tracking, logging product arrivals, or coordinating retail/wholesale orders.
Assets (Nice-to-Haves)
- Familiarity with or a passion for the marine, boating, or powersports industries.
- Experience working in a service-oriented trade business (plumbing, electrical, automotive, HVAC, etc.).
This role is integral to maintaining smooth marine service operations while delivering outstanding customer experiences. We value proactive team members who thrive in dynamic settings and are committed to excellence in logistics coordination.
Pay: $17.69-$27.11 per hour
Work Location: In person
